Fantastic Furniture

Great customer service from Kelly at Windsor just now. I had to give the store a call as its been 3 weeks awaiting delivery of a bookcase that was supposedly meant to take 10days. Kelly was totally with it and said that its a pain it shouldn't take so long, looked online for me said its a problem in Sydney and they just won't deliver them . So she said I can come in and pick anything else or get a full refund. Super polite and lovely phone manner. How stress free was that im not even upset . Up front ,honest and found a reconciliation 👍
5 7 years ago (20-11-2017)

Bought a bed and a couch from them a week ago. The couch arrived and didn't fit into the door of the apartment (which was largely my fault because I should have checked prior). The bed unfortunately arrived with some minor damage on it, and though it was a bit disheartening when I brought it up with the staff at the store they went above and beyond to set things right. They gave us a good deal on a replacement couch and dining table with free transport. In my opinion the only way you know whether a store is good or bad is by seeing how the respond after a mistake has been made, and Fantastic Furniture at Windsor proved they really do care about their customers!
5 7 years ago (28-10-2017)

So I had a rather bothering experience while doing something I usually find joy in, furniture shopping. I started off my day feeling good, well rested and happy and knew this was the day to expand my range of furniture in my safe, comfy home. I hop in my 2013 honda civic, and head down to my local and FORMERLY beloved furniture store, none other than "fantastic" furniture. The parking was reasonable, and I was able to swiftly and safetly park my automobile within a short walk to the front door. I notice a perfectly textured lounge chair, which I believed was the right one for me and my burmese cat, Muffin (5 years young). Before I was able to purch myself upon this perfect chair, I was approached by a brutish looking woman with sandy hair and yellow stained teeth, who "jokingly" mentioned that I should be careful that I do not break this item of furniture. My heart sunk, I felt overwhelmed with shock and promptly told her that my love of food should have no bearing on my ability to enjoy stylish well-priced furniture! She smirked and said, of course "the customer is always right". In a state of extreme distress, I fled the store in tears. Thankfully the convenient parking enabled a swift escape in my 2013 honda covic back to my safe home. Immediately Muffin could sense my distress, and has nit eaten or slept a wink sinve last Tuesday! He is very sensitive to negative energy, and mark my words, I will never be bringing myself or Muffin for that matter to fantastic furniture at windsor! Yours truly, Angie xo
2 7 years ago (26-01-2018)

To say the least, Kirrily has been nothing short of amazing with her beautiful energy she transmitted through a phone call conversation and incredible customer service skills. I have not experienced someone as helpful and so pleasant to deal with, especially with all the chops and changes I have made in my order. Kirrily followed up numerous times, found other alternatives when I was unsure and confused and in the end processed my order. I am a very happy customer and will not hesitate in bringing our business back to the Fantastic Furniture store in Windsor. Kirrily, thank you for all your help over the last 2 days. It has been a pleasure dealing with you. Your vibrant personality put me in a great mood for the rest of the afternoon. You don’t come across people like that often 😊
5 7 years ago (17-11-2017)

Bought a large furniture package from this store recently. All the staff I dealt with were amazing! Extremely helpful and nothing was too much trouble. If the person i had dealt with wasnt available, someone else just stepped up and helped out. They brought my delivery forward for me at my request and did everything possible to accommodate our body corporate people. The delivery guys were extremely polite and efficient and i would not hesitate to recommend this company to anyone! ps - the furniture is great too - very solid.
5 7 years ago (01-08-2017)