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Earle Haven Retirement Village

  1. Nerang
  2. Molendinar Retirement

Reviews, get directions and contact details for Earle Haven Retirement Village

Earle Haven Retirement Village
"Nestled between southeast Queensland’s golden beaches and foothills of the Gold Coast Hinterland, Earle Haven, the “Garden Paradise” has been the first choice for retirees since its beginnings in 1983. Earle Haven Retirement village comprises of 520 units situated within 42 acres of established native gardens. Our retirement units are linked by walkways and flowered courtyards that provide easy access to village facilities and amenities.Earle Haven encourages a social close-knit community, with wide ranging social groups and activities for residents to choose from.Our value proposition is built on bringing great people together through a community driven lifestyle by providing all-encompassing services and facilities for for our residents"
Address: 62 Lawrence Dr, Nerang QLD 4211, Australia
Phone: (07) 5578 3433
State: Queensland
City: Nerang
Zip Code: 4211


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Reviews
Every time I have gone to the restaurant/cafe, I have been given hot chips that have been soaked in oil and fried to a crisp that there’s no potato left. Hot chips are the easiest thing to cook! I have given this cafe/restaurant chance after chance but have been continually disappointed. One of the older staff who served me, had absolutely no customer service skills either!!! This might be a retirement village cafe/restaurant but that does not mean the quality of food and service needs to be non-existent! Will not recommend anybody to eat there unless you absolutely have no other option!!
This is about the restaurant at the retirement village.nnThe village speaks for itself. Our Mum has been here for 15 years and represents good value for money and the surroundings and the services are simply excellent.nnThe restaurant was visited by us on this Mother's day. The meal was hearty and great value and totally enjoyable.nnA special mention to the lady who served us. Kimmy. What an excellent example of quality staff and we found her service to us all a credit to her and management.nnAll the other staff were also most attentive and together made a special day for Dulcie our Mum most memorable and enjoyable.
Big thanks to Earl Haven retirement village Nerang from the happy Hoopers, lovin' living here to the Max! Top staff in all areas what makes Earl Haven's community a thriving Unity!
Over the last couple of years both my parents were residents of the nursing home and we found the service to be first class.nMy father was also a resident of the retirement village for 5 years and he often spoke about how the gardens etc were always well maintained and how if there was a maintenance issue it was addressed without delay. I would have no hesitation in recommending either facility.
Firstly, I would like to point out that this is the first negative review that I have ever left however, in this instance, I believe I need to make villa owners and their families whether current owners or considering becoming residents in EHRV aware of how you will be treated once the owner passes away.nnMy mother passed away last year and even though her villa sold quickly, I did not receive the funds until nearly 3 months after settlement of the villa and almost 6 months after her passing. This was due to the complete lack of competence, compassion and communication by the senior management at Earle Haven.nnWhen sending emails, many are “forwarded on” to another person. You can ask direct questions many times over and you will finally receive an email but still with no the answer to your questions. This is even when dealing with the legal department. The “right hand” has no idea what the “left hand” is doing in administration.nn7 weeks after my mother passed away, I was finally advised of the requirements needed to finalise the sale of the villa. I believe I should have been advised of these requirements when I first approached admin advising that my mother had passed away or when I handed them the keys to sell the villa, not many weeks later. This was one of the main reasons for the constant delays however, there were many other issues but too many to make mention of on a review.nnDuring the 6 years my mother lived in Earle Haven, she was very happy, however she would be absolutely horrified with the treatment I received during a very emotional grieving period after her passing which was compounded with the way I was treated by Earle Haven senior management.
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