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Dolci Firme Shoes | High St | Armadale

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Reviews, get directions and contact details for Dolci Firme Shoes | High St | Armadale

Dolci Firme Shoes | High St | Armadale
"Dolci Firme first opened in 1999 with the vision of providing Australian women and men with affordable luxury Italian made shoes and accessories.With boutiques spanning across Melbourne and into Sydney, Dolci Firme has become a pioneer of Italian high fashion through its purveyance of exclusive Italian brands. The house brand Bianca Buccheri is a beacon of design excellence and uniquely translates European trends for the Dolci Firme habitué.At the forefront of Dolci Firme’s design process is the use of the finest materials, including Italian leather. Each individual item is crafted in expert Italian tanneries, which have been used for decades by dozens of luxury brands around the world."
Address: 1060 High St, Armadale VIC 3143, Australia
Phone: (03) 9509 0503
State: Victoria
City: Armadale
Zip Code: 3143


Opening Hours

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
I am never buying from this store again and neither should you. Their customer service is appalling. They respond to emails in an unprofessional manner and don't answer your questions. The return policy is outrageous 10 days from the date of purchase and not only do you not receive a full refund, you have to pay for return shipping and you only get store credit if you bought anything on sale. I ended up paying 20$ for shipping and return of a 158$ pair of shoes. In terms of quality, the shoes were average at best, poorly made and sizing was off. There was no mention of the item running big on their website, yet I still can't get money back. If you want quality brands and service, Dolci Firme is not the place. Do yourself a favour and spend your money elsewhere.
Have sadly experienced what other reviewers have ..and reported on both here and on socials. $400 shoes chipping and coming apart after first wear. And then nastiness when i called to advise. Next point will be uploading photos both here and on fb but would love to be challenged and not receive a refund because I'm a lawyer and was amused by the response i received on call. In the meantime i have spread the word as word of mouth is powerful. Need to be reported!!! Dont make the mistake of buying from here or reading the fake positive reviews.
Was so excited to have finally found the shoe I was after for a wedding but alas us the black people weren’t welcomed. It’s 2022 goodness me!!! Sadly the 2 ladies who were there on Saturday 02.04.22 in the morning acted like they didn't want our money and business there at all! News flash , black people have money too!!! They were happy to make conversation with other Caucasians in the shop, including the ones who came in after us but really gave us the cold non existent customer service and attitude. Just a note, so hopefully they can act a little kinder for those who find it hard enough to get out of the house, for the constantly marginalised and segregated people. Be kind, money is money, black people have it too and we buy luxury items too. We are people too!! It really dampened my day for a minute but I refused to let their energy be mine. Be kind, also just do your job, we all do.
Great customer service and the most beautiful shoes! Perfect design and optimal comfort for day to day functioning. Love Bianca's work :
Outstanding customer service and quality shoes. I purchased a gift for my wife and the staff member was extremely helpful, caring and diligent in assisting me with my purchase. My wife loved the shoes so much that she has returned twice to buy more!
Do not waste your time and money on Dolci Firme. The shoes are faulty, the customer service is atrocious and they do not issue refunds even when there is a major fault with their products. Within six months of buying a pair of stilettos, one of the heels snapped in half. Check out their facebook page, this has happened to many other customers as well. I am taking them to VCAT to settle this because they refused to give me a refund.
Hi there, I’ve been meaning to write since my visit on Saturday 26th October. Your staff on the day were fabulous and I really appreciated their assistance, their beautiful demeanour and great conversation. I left the shop on a high and wanted to commend them both. I am very happy with the the two pair of shoes I purchased on the day. Thank you for a lovely experience.
Do not waste your time here. I've had a similar problem with them as others, their return policy is bad and they are very rude and defensive when you try to exchange or return. It doesn't make sense that they will do returns online but not when you buy in person.
Adore Dolci firme shoes! Amazing customer service and very kind staff
Great customer service
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