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DHL Express

  1. Mount Waverley
  2. Glen Waverley Local Business

Reviews, get directions and contact details for DHL Express

DHL Express
"Services available: Shipment drop off & collection, International & domestic shipping, Account shippers welcome, Label printing possible, Pre-printed/return label possible. Pay with: Card."
Address: 55 Ricketts Rd, Mount Waverley VIC 3149, Australia
Phone: 13 14 06
State: Victoria
City: Mount Waverley
Zip Code: 3149


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: 8:00 AM – 12:00 PM

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Reviews
TERRIBLE TERRIBLE TERRIBLE SERVICEnnI put a package here for shipping and it was returned to me because I needed to verify my identity. However, DHL did not make any attempts to reach out by phone or by email for me to submit my identity which I am happy to understand that sometimes it is required, I come to the customer service center and they tell me that they don’t know why they didn’t reach out. It’s not in the records that they reached out and instead of helping me and shipping my item since it is clearly DHL’s fault they tell me I need to pay for another label and shipping which is completely unreasonable since they clearly can’t do their job so why should I pay 100 dollars for more shippingnnSave your money and go to AUSPOST I lost over 300 dollars because of DHL and I will never be coming back here again.nnEDIT IN RESPONSE TO DHL REPLY:nnI called the ‘customer care’ number and they offered nothing but excuses and basically throwing their hands up in the air saying we can’t do anything about itnnThey admitted it was their fault that my package wasn’t shipped but made no offer To ship my package again without cost but told me to pay for it againnnWhat a terrible service, like quite truly, I will be using auspost from now one because atleast I don’t need to pay 130 dollars for service like thisnnSave yourself the headache and don’t use DHL
Processed my drop off in less than a minute and I was out the door. DHL, always reliable, the price reflects the service. You want good freight, you pay for it.
I wish I give 0 stars for this service because of their customer service representatives.Jenny from customer service is really rude.Not even willing to answer a question.Not sure why this kind of people are in customer service.nI think she is from Ashwood Center but that website doesn’t allow to add reviews
Colllection is closed! Only found out when I arrived. Greeted by these 2 website links that will send you around in circles but not get you a booking for a collection / drop-off. Called DHL only to find out that no booking can be done via mobile phone! Come on! So, can I book a collection over the phone now that I'm on the line? No!
Very efficient service. Staff were well trained and made the process of dispatch very simple.
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