Kent Removals & Storage

We moved from Auckland to Melbourne, right from the start i had complete faith in Kent with our relocation. Gabrielle was exceptional in her reassurance, explanations to my dumb questions and keeping me in the loop. Not once did i have to wait, guess or try and understand what was going on. From the evaluation of our contents to the exceptional packing, the delivery and the courteous staff, made our move so easy and stress free. I highly recommend Kent for any moving big or small.
5 7 years ago (22-02-2018)

Excellent service from initial quote through to delivery of our furniture interstate. Helpful and friendly staff, and our belongings arrived as they left. Would not hesitate to use their services again!
5 7 years ago (09-03-2018)

We would highly recommend Kent Removals! The 2 young men who came to do our move yesterday for our elderly aunt made the experience stress free a big thing for a person leaving their home after 40 odd years, they were very professional polite and a joy to work with. From the initial first phone call to the end of the move was a BREEZE so a big thank you to all concerned. A big job well done!!!!
5 7 years ago (13-12-2017)

Highly recommend Kent Removals. Just prior to Christmas we were informed that we had just two weeks to relocate our furniture and belongings from Melbourne to the Sunshine Coast. Kents were fantastic to deal with and took alot of the stress out of the move. Great customer service from Ben and Trevor, with a detailed easy-to-understand quote with a number of insurance options clearly explained, prompt pick up of our stuff and updates as to when our goods were going to be delivered to our new address. The pick up and delivery guys were also fantastic. Watching them, they were taking care of moving items to / from the house. Most importantly, everything arrived in one piece. A great value-add service too is that they will come and pick up all of the removal boxes and wrapping paper from you. Thanks again for the great service!
5 7 years ago (16-01-2018)

Recently I wrote a review expressing my concern about an item Kent broke during a move and their subsequent lack of customer service. I am pleased to say that following the review I was contacted by Kent Branch Manager, Trent. Trent was keen to hear all the details that lead me to write such a review and agreed the lack of Kent's customer service at the time was totally unsatisfactory. Trent went out of his way to reassure me there have been changes to the Melbourne Branch (the fact that I was contacted is evidence of this) and was apologetic regarding our previous experience. I was impressed by Trent's positive and conciliatory approach and was appreciative of his gesture of $150 as a show of good faith to help make up for some of the angst suffered. In my original review I said I was unlikely to use Kent again but if the management can show such signs of improvement I will consider using them again.
4 7 years ago (21-11-2017)