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Crank Indoor Climbing

  1. MacGregor
  2. Victoria Point Rock Climbing Gym

Reviews, get directions and contact details for Crank Indoor Climbing

Crank Indoor Climbing

About

Indoor rock climbing, bouldering, ninja warrior, parkour and more. No time limit. Kids welcome (4yrs+). No bookings required. All levels. 7 autobelays.

Story

Crank Indoor Climbing combines Rock Climbing, Ninja Warrior and Parkour into one massive areana located at 2/537 Kessels Road, Macgregor (behind Nick Scali).
www.crankclimbing.com.au

Products

Indoor Rock Climbing

Address: 2/537 Kessels Rd, MacGregor QLD 4109, Australia
Phone: 0413 891 229
moc.liamg@gnibmilcenabsirb
State: Queensland
City: MacGregor
Zip Code: 4109


Opening Hours

Monday: 4:00 – 9:30 PM
Tuesday: 4:00 – 9:30 PM
Wednesday: 12:00 – 9:30 PM
Thursday: 12:00 – 9:30 PM
Friday: 12:00 – 9:30 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
I won’t be mentioning names but I would like to express my disappointment in Crank. Before I became a member of Crank I was told numerous times by an employee that I could enter into a 12-month contract and be able to cancel it anytime without fee as long as I gave 4 weeks notice. I love the employees that work inside the facility whom I have face-to-face interactions with, they are part of the reason that persuaded me to sign up. My issue, however, lies with Crank management. Sometime into my contract I decided to cancel my membership so being within my rights I contacted Crank to arrange for this. When I spoke with the employee who told me I could cancel at anytime he did not express any issues and said it would be fine. A while later, after no contact from Crank at all, I noticed that after the 4 week notice period I was still paying for membership. I then made contact with Crank again to see why this was happening and was told by Crank management that because I entered into a 12-month contract I could not cancel it. I completely understood that this was the case, however, when I told them that one of their employees told me I could cancel at anytime they put the blame on me. They said it was my fault for not reading the contract and would cancel my membership “as a favour”. There is legal basis for a consumer having every right to rely on what an employee has told them, but because Crank management is appalling and don’t know this they did not apologise or own up to their mistake. Calling it a favour for me exemplifies their selfish behaviour as they are trying to get me to show gratitude towards them when I've acted within my rights the whole time. I was merely asking for a refund of the money that I had overpaid, but it took over a month for that to be arranged. I am not angry with the employee as he told me what he thought to be the truth at the time, the issue lies with Crank management for not teaching their employee’s the correct methods. It is their responsibility. It’s been a disappointing 2 and a half months since I first cancelled my membership with Crank where I was being mucked about and money coming out of my bank account. I even spoke with a woman who claimed to be calling from customer service yet was consistently interrupting me when I spoke and was not even listening to my side of the story. I even told her I still own rock climbing shoes and would happily go back, but after this incident there’s no chance I’ll be giving Crank anymore business. Any friends I have still with membership will be told to leave and others will be recommended not to go here. Crank management is absolutely atrocious and I hope you learn to listen to your consumers and put their interests ahead of yours. Additionally, Crank management realised they’re in the wrong since they are giving me a refund, however they are still terming it "as a favour" so next time don't be so selfish, own up and apologise for your mistakes.
8 years ago (19-04-2018)
Lots of choices, all good fun and exercise with a good range of difficulties. Includes a variety of Climbing walls, decent bouldering, tricky little ninja warrior course, fun parkour obstacles and table tennis thrown in for good measure. The staff seem knowledgeable and the regulars are friendly. All round quality.
8 years ago (28-02-2018)
Awesome climbing and bouldering walls from beginner to expert. If you have your own gear, only $20.
8 years ago (08-04-2018)
Good place for adventure activities, friendly staff, cafe inside and reasonable price.
8 years ago (13-05-2018)
Great fun indoor climbing centre. Customer service was ok but could have been a bit kinder when our group went but overall great fun and friendly atmosphere!^.^
8 years ago (23-03-2018)
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