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Consulate of Portugal

  1. Regency Park
  2. South Australia Embassy

Reviews, get directions and contact details for Consulate of Portugal

Address: 491-499 South Rd, Regency Park SA 5010, Australia
Phone: 0448 683 883
State: South Australia
City: Regency Park
Zip Code: 5010


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Reviews
For months trying to book an online appointment to renew ID and passport and they never have time slot available. It has being going for years, when will it change? Even when we call the only think they say, no space, can't help, keep trying. For how long? Last time I've tried for nearly 6 months until be able to book an appointment.
I must say I was expecting my experience to be bad reading reviews here. However, it was absolutely amazing. I was prepared with my documents and anticipated the questions to be asked. The staff were so polite. The system is so organised. The way they handle Work load is so professional. Absolutely amazed with the quality of service. I went in to renew my passport.
Very poor service there is an appointment system but still have to wait hours inside the consulate. Also the child registration requires both parents and the child to be present which is a hassle due to wait time to get an appointment and then the time spend at the appointment. A birth registration in the local council takes one parent and no child is needed present, so why this hassle. Also appointments are not available through the consulate and the links provided for online booking. I attended the consulate recently and I was advised to give feedback so I am writing this review. I understand there is a process but this is ridiculous as the process is long and the wait for an appointment takes months.
A little bit slow but understandable as they are very busy. Everyone was polite with me and the security called Gomes was very nice and funny. I love Portuguese people, they remind me of my parents personality so I have a lot of respect for them
More than a year trying to schedule a national id card renewal online, the service simply doesn’t cope with demand. Unfortunately this has been going on for years now… To make matters worse, calling doesn’t help as the answer is always only accepting bookings online. Edit: finally managed to schedule online not without having the system fail a few times even after confirmation. People at the consulate are polite, and the waiting time was average.
I was very skeptical after reading the reviews, but I have got to say, I have experienced the complete opposite... it took 10 days for them to reply to my appointment request, 1 month waiting till my actual appointment to renew my ID card which was scheduled for 9am, okay they were about 5-10 minutes behind but, I was out of there by 10:40am... very friendly service, both at the desk and at the payment desk, a very good service to our community
To get an appointment takes you months checking the website several times a day. If you turn up in person, the security guards give you a piece of paper referring you to their website. The website is not a straight forward either. You are only allowed to enter the premises if you have an appointment. Once you enter for your appointment, you have to wait around one hour. The staff were helpful enough. I dreaded to think if I had an emergency and needed the consulate, there is nobody to help you. Shameful really!
I have been trying since January 2022 to get an appointment to renew my Citizen Card and passport. Both have expired in June 2022. I have written to the Portuguese President. I was informed that it had been sent to the Prime Minister cabinet who then forward it to the Foreigner Office. To this day I haven’t received any follow follow up from them. When I finally manage to get someone on the phone I was encouraged to fly to Lisbon and get my papers done there. As I don’t have valid documents to travel I can go to the consulate and ask urgent travel documents. It’s shameful to say the least.
Please close this place as it's a waste of space and electricity. basically don't provide appointments or services. If for some kind of miracle you manage to get an appointment The staff is rude and slow. How is possible that everyone has to flight back to Portugal to be able to renew their documents? Do better.
Okay experience, I was just collecting my ID card and luckily didn’t need an appointment. I had to order the new card from Portugal because there are never any available slots to renew your ID at the consulate, which is very unfortunate. FYI, If you’re just collecting your ID card cartão de cidadão and you have received your letter with the activation codes, you can collect your ID during their normal opening hours without an appointment.
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