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Department of Immigration and Citizenship

  1. Adelaide
  2. South Australia Embassy

Reviews, get directions and contact details for Department of Immigration and Citizenship

Department of Immigration and Citizenship
Address: 70 Franklin St, Adelaide SA 5000, Australia
Phone: 13 18 81
State: South Australia
City: Adelaide
Zip Code: 5000


Opening Hours

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 4:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Visited office today with German friend wanting to extend Visitors Visa, Gentleman behind counter could not have been more helpful and pleasant. Was a great experience.
8 years ago (03-01-2018)
Utterly hopeless and unhelpful. Have to do everything yourself. They provide no advice, non clarity, no guidance, no support. Seemingly only there to assess cases and little else.
8 years ago (02-01-2018)
Seeking for help? Sorry to say that you are visiting or calling the wrong place. My first visit here today was truly useless and treated visitors with a low quality service. Cmon.. what does this office stand for?? Spending a huge amount of our valuable tax on this site is clearly a joke. I was there as a customer who paid over 5K for the visa processing to ask a simple question and the answer was check on the website. Well, thanks for saying that.
8 years ago (09-06-2017)
I am writing complaints to every Department of Immigration in Australia. After travelling to 4 Middle Eastern countries, with passport and customs at 5 separate airports, ADELAIDE was by far the absolute worst with the rudest staff. An A350 with 366 people were queued with 2, yes, 2 passport personnel - 5 other personnel were standing as potplants against a wall. 1 hour wait with 2 lanes open. OUTRAGEOUS. 1 star is way too good for this useless department with lazy, rude, obnoxious staff - and I WAS BORN IN AUSTRALIA 58 YEARS AGO.
8 years ago (26-07-2017)
Waited more than 2 hours for a call back ref. Visa 189 application because the were asking for a mass of documents that I had already submitted. A very bored and unhelpful lady confirmed that I had already submitted theses forms and when reading out some information, that I could not hear properly because she spoke so quickly she patronisingly spelt out each word. They must understand that people pay large sums of money for the processing of visas and therefore expect a reasonable level of level of service. They are mostly not fit for purpose.
8 years ago (18-05-2017)
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