Commonwealth Bank

Reviews, get directions and contact details for Commonwealth Bank

Address: Shop 1093 Westfield Helensvale Plaza Cnr Gold Coast Hwy & Town Centre Dr, Helensvale QLD 4212, Australia

Phone: (07) 5573 7121

Website

State: Queensland

Zip Code: 4212

Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 5:00 PM
Friday: 9:30 AM – 4:00 PM
Saturday: 9:30 AM – 1:30 PM
Sunday: 10:30 AM – 2:30 PM

Update Info

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Reviews

I went to CommonWealth bank in Helensvale branch today and the service was absolutely unacceptable. I spoke to chantele at the front desk. I was told to wait 30 minutes, but ended up waiting over an hour. I was told someone in the back office would help me, only to be told later that she actually wasn’t seeing you. Then I was given the excuse that the computer was down, yet I watched them assist other customers who arrived after me.nnIt was very clear that I was being treated differently. The tone, the attitude, the dismissal — it felt discriminatory and disrespectful. I don’t go into a bank to be ignored, lied to, and pushed aside. My time matters just as much as any other customer’s.nnIf this is how certain staff choose to treat people who look a certain way or come from certain backgrounds, it’s disgusting and shameful. I will be taking my concerns higher because no customer should be made to feel like they are less important. Completely unprofessional and unacceptable.

They’re truly a horrible bank, planned outages in the middle of the day on a weekend. Then they take longer than planned. Money takes forever to come back into accounts if refunded from stores. Don’t waste your time chose a different banknnAnother planned outage customers weren’t notified about. Only a week later. Why so many planned outages in such a short amount of time. Especially during school holidays. I’ll be switching banks

There have been so many times CBA have had major outages in the past few years. Unable to access my banks to transfer money during significant parts of my day, to get fuel, get groceries, get lunch, pay important bills etc. It is getting quite ridiculous. I will be changing banks because CBA are no longer trustworthy in my eyes. I understand it’s not the people that work at the bank branches fault these outages happen, but I am so incredibly frustrated & fed up with the stress your customers endure during these major outages. You are such a large bank with millions of customers. do better.

Went in today and tried to get money out of MY ACCOUNT! My money! But the manager said I couldn’t get any of my money out without proof of an invoice as to where the money was going? You can not access your own money! I was treated like a criminal! Now in the process of pulling all my money out of there after 20 years of banking with them! Worst bank and staff

Difficult getting service. Waited at the enquiries desk for almost 5 minutes before being greeted despite multiple tellers working in cash counting who seemed to care less that i was standing there needing assistance. The clerk asked me to return tomorrow despite arriving with almost 15 minutes remaining for the day for a simple ID verification I needed assistance with in branch. They didnt suggest how long the task would take, just that her staff member was too busy and a 'can you come back tomorrow'. I'm not sure why the other 4 available staff members couldnt assist me when they did not have other customers at the same time. Happily will take my business elsewhere. If your business shuts at 4, then you can assist your customers until 4 and not push them out the door and walk away as they are still talking to you to ask a question.

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Commonwealth Bank

Reviews, get directions and contact details for Commonwealth Bank

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