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Reviews, get directions and contact details for Chemist Warehouse

Chemist Warehouse
Address: 5041/3 Little Burwood Hwy, Wantirna South VIC 3152, Australia
Phone: (03) 9887 0220
State: Victoria
City: Wantirna South
Zip Code: 3152


Opening Hours

Monday: 8:00 AM – 11:00 PM
Tuesday: 8:00 AM – 11:00 PM
Wednesday: 8:00 AM – 11:00 PM
Thursday: 8:00 AM – 11:00 PM
Friday: 8:00 AM – 11:00 PM
Saturday: 8:00 AM – 11:00 PM
Sunday: 8:00 AM – 11:00 PM


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Reviews
Friendly staff, available most stock, easy parking, friendly security, full stock of vitamins, nutritions.
Had a really disappointing experience at Chemist Warehouse Knox Westfield on 3/8/25 around 1:45 PM. I went to collect my click and collect order and asked the staff member, an older lady named Debbie, if I could also collect my husband’s order since he was waiting in the car with our baby.nnDebbie was immediately rude and dismissive, telling me, “That’s not your name and he hasn’t authorised you to collect it,” without offering any solutions or even asking for ID. When I asked for a refund, she said she’d call her manager but then walked off mid-interaction to serve someone else, leaving me standing there with no explanation. I felt humiliated and completely disrespected.nnMy husband came in to collect the order himself and was being helped by a younger male staff member who was polite and efficient. Debbie interrupted again, falsely claiming I had already taken the order. Thankfully, the male staff member and store manager Lachlan were lovely to deal with and resolved the issue respectfully. I want to stress that the only outlier at the store was Debbie. Unfortunately the appalling customer service provided by Debbie has discredited the rest of the team at the store.nnWhat’s more concerning is that I’ve since seen another review mentioning an older lady at this store and alleged racism towards Asian customers. Sadly, I felt similar racial bias in the way my husband and I were treated. Debbie’s tone and attitude from the start were unnecessarily harsh, and the whole experience left us feeling targeted and unwelcome.nnI’ve been a loyal Chemist Warehouse customer for years but this was one of the worst customer service experiences I’ve had. Debbie needs better training in basic courtesy, respect, and cultural sensitivity.
The old female staff at the payment counter was rude! If she didn’t like her job then why wear a serious face to customer without saying hello or thank you after the payment. Makes me feel I owe her money.nnBut there is a guy staff helped me out who deserved to be pointed out! Much appreciated your help!nnOverall, First time got here and will not be back to this store again.
Definetly zero stars..nAttempted to purchase panadol osteo ,no need for prescription,had letter from my GP listing medications i am taking,with panadol osteo on the list. Pharmacist would not supply as he believed that with my other mefications it is not suitable.nI asked if he would like to take over prescribing my medications,his response was i am not a doctor.,but is quite comfortable in overruling my doctors opinion.nnAnother customer had the similar experience.nnAbdolute disgrace.
went to have a document witnessed on two separate occasions, but was turned away both times because staff were ‘too busy.’ This is extremely frustrating and unacceptable.
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