Reviews
Both my children have had orthodontic work done at Changing Faces. The whole process from start to finish was so seamless! The holistic nature of the practise ensured my children felt safe and comfortable and were well informed throughout. With one now out of braces, he is regularly complemented on his beautiful smile, and the follow up and after-care has been humbling. There is also the added bonus of "Skye". If you haven't met Skye before, you need to pop in for a visit. She is the Changing Faces gorgeous therapy dog who brings a calming presence to each appointment. Thank you Changing Faces! I cant recommend you enough!
Lanie is amazing - have been seeing her for ages, possibly not as regularly as I should my own fault, but everytime I go she is attentive, caring, thorough and does an excellent clean. Before I came here I received a scale and polish elsewhere that had me in tears the entire time - this has never occurred with Lanie. Highly recommend :
Once properly looking back and talking to atleast 20 people who have had very similar experience they should never have been performing any orthodontistry. I had braces done with them as a teenager my treatment plan was poorly executed. My braces were only on just over a year while still costing nearly 7K. My teeth weren't even straight when they decided to take to them off and I was told to wear a retainer that was just a mould of my crooked teeth to straighten them up more. Some major replasing happened witin the first 3 months of my braces being taken off and they blamed it on me not following instructions as a teenager... I wore that crooked retainer everyday. My teeth eventually looked the same as before if not worse. As an adult I have had to get braces again untill the age of 26 and get serious corrective work done as this practice failed to deliver. Basic things like crowding, forgetting baby teeth, over/under bite and visibly crooked teeth. These were all fixed years later by a real orthodontist. After reachng out and asking my records so I can see/ compare treatment plans they have no info from when I was there and cant provide any further assistance. I strongly suggest taking your children elsewhere and not wasting your time or money here.
This was my dental practice for years, starting as a child to a teen with braces, staying with them through the change of practice partners and businesses. Then my orthodontist retired and my dentist was "on leave", not just once but many times. When I looked into it, it turned out that he wasn't 'on leave' but he had LEFT the practice a few years ago. What's left now is inexperienced, unprofessional, inefficient, incompetent staff, with poor customer service and terrible communication skills. They can't even return a call and being put on their wait list for urgent treatment means you're brushed to the side to be forgotten about. I finally received a copy of a report via others since I couldn't get a response from several messages to find the report was full of errors and has notes missing, especially from a previous treatment that was not done properly and caused serious damage that I had to pay for. Not only that but it has my previous dentist's name on it... Yes, illegally using his name and it's apparently been done to cover the dentist who was not yet qualified at the time. I'm glad I never heard back to be booked in because they not only quoted over $2k more than the quotes from four other dentists, they also missed something so basic that would've caused serious harm had they done the treatment. My health was already deteriorating from the infection they didn't even notice despite it being so easy to see by other dentists and doctors. It's not cool when you're in so much pain, unable to eat properly for weeks, maxed on antibiotics and having to watch out for signs of sepsis. I'm so lucky I saw an excellent dentist at The Tooth Group with an amazing team who I highly recommend and who saw me when they did.
Absolutely appalling service, do not go to this dentist, money seems to be the motivation here not patient health. It’s seems we are not the only ones that have experienced the same terrible treatment. Spend you money elsewhere!
Today I went in with my new born to check for tongue tie. Amy did our consult and she was amazing! Made me feel really comfortable and eased my anxiety. She explained everything to me and even helped me feed my boy after he had his tongue and lip tie done. I HIGHLY recommend changing faces.
Highly recommended! The process of laser surgery for our baby's tongue and lip tie was so fast and Painless and was successful! Feed straight away and felt so much better. Thanks team! Friendly caring and professional.
This place is absolutely amazing. I had incredibly crooked teeth. My previous orthodontist had said I would need 4 teeth pulled out then braces on the very next day!!! But I went to this practice and they were very kind and professional. I don't have any photos of before my braces my mum does though. You can also see how much more confident I have gotten after braces.
Usually, the staff at a business will want to please the customer to keep them coming back. A universally acknowledged fact, right? This is the worst customer service I have ever seen, and has been another in a long line of annoyances this business has. When I was only 10 minutes late, they could not find 5 minutes to take care of my son's broken bracket, which was not his fault and happens over time. My son's orthodontist is also extremely incompetent and regularly hurts him while working on his braces. If you need dentistry work, please find another place, not these clowns.
Really good services nice professional staff, but what I don’t like is there no room for each dentist they only have small separative between each