CGU Insurance

Reviews, get directions and contact details for CGU Insurance

Address: 181 William St, Melbourne VIC 3000, Australia

Phone: (03) 9601 8222

Website

State: Victoria

Zip Code: 3000

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: CGU Insurance refunds, CGU Insurance claims, CGU home insurance, CGU Insurance login, CGU Insurance contact, CGU Insurance renewal, CGU Insurance review, CGU travel insurance

Similar places near

Swann Insurance 15 miles I can't say I've ever had to make a claim but the user interface of their website cou...

LPLC 43 miles The LPLC is my professional indemnity insurer, but more than that, the LPLC gives me ...

Reliance Partners 64 miles

Ace Insurance Ltd. 95 miles

Over 50S Insurance Agency 95 miles

Mckenzie Taylor & Bloomfield PTY LTD 100 miles STAY CLEAR OF THESE AMATEURS Absolutely appalling service. Extremely unprofessional...

Zurich Financial Services Australia Ltd 106 miles Just wanted to thank JEFF the insurance advisor.. He helped me a lot and he is a expe...

Austagencies | Latitude Underwriting | ABC Underwriting

Austagencies | Latitude Underwriting | ABC U... 130 miles

Victorian Medical Insurance Agency Limited 143 miles

Apia 160 miles

Strata Community Insurance 161 miles

Australian Associated Motor Insurers 171 miles Please note that AAMI has gone down hill over the years. I just had to make a claim ...

SRS Underwriting Agency 182 miles

Coverforce Insurance Brokers 188 miles

Elders Insurance Metro Melbourne 200 miles Quick follow up, helped me with my claim, very good

Atradius Credit Insurance 206 miles

Commercial Truck Underwriting Agency 1992 240 miles

Vacc Insurance 240 miles I have discontinued my membership with this company many years ago and still get char...

Reviews

This is the first time I’ve ever given a bad review on anything . A CGU member accidentally ran into my car . After a 45 minute wait the claim was made.  I was told to call back on Monday to confirm that the  person had paid the excess so I could get my car fixed . I called and was redirected twice from two actual people speaking switchboard and was on hold for 2 hours (which I have screen shot of )until my phone eventually died . When I finally got through the next day they said nothing has been done and I can contact the person myself to see when they are paying . Ridiculous service and process .

 7 years ago (13-02-2018)

This insurance company is extremely unethical. Their party was at fault in an accident and they have now delayed the process 15 weeks insisting I was at fault. The details they provided are inconsistent with the damage on both cars. They were incredibly rude when I tried to speak with them to understand why they were submitting a claim inconsistent with the damage, they kept me on hold for over half an hour before diverting my call to a message that hung up on me. My husband used to use their car insurance but we're cancelling the policy today. Will never use them again and strong gly recommend others avoid their services also. I will be reporting this company to the appropriate authorities for unethical practices.

 7 years ago (15-01-2018)

Upon my phone call dropping into an available agents dialler I was not greeted by anyone. Instead, I could hear laughing and talking in the background. After waiting 8 minutes, understandably upset at this point, an agent finally put on their headset and introduced themselves as “Mosha” from the Adelaide contact centre. Instead of proceeding with my enquiry with said agent I asked to speak with a manager. The agent said okay, went silent and deliberately disconnected the call. I called back and was greeted by another agent, whom I asked to connect me with the manager straight away. I waited on hold for another 8 minutes to finally be greeted by a supervisor named “Jess” who was wonderful and assisted me with my enquiry by saving me almost $300 on my annual car insurance premium. Although happy with the outcome, I’m still not impressed with my initial interaction. I think “Mosh” should start looking for other job opportunities with companies where providing customer service isn’t required.

 7 years ago (24-01-2018)

Prompt, Professional and caring customer service. CGU staff helped us immediately during storm event when we had no electricity and water ingress through the roof. The plumber and electrician came over in an hour. The claim process was handled professionally although I did disagree with part of it but overall CGU impressed me with their service. Thanks to Julia and rest of the staff.

 8 years ago (03-07-2017)

It was good value for their client because he has not had to pay for the damage to our car, even though he has given five different accounts of what happened (including falsely claiming he was insured with Bicycle Victoria) Caused his push bike to catapult along the side of our car because he slammed on his front brakes when he didn't see a garbage truck in the bike lane. Protecting dangerous road users who are a menace to the public.

 8 years ago (09-11-2017)

Comment on this business

Map, Satellite View
Street View

to add CGU Insurance map to your website;

<iframe width="450" height="300" src="https://mappaus.com/v.php?seo=cgu-insurance&id=1067&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://mappaus.com/cgu-insurance-i1067.html" target="_blank" title="CGU Insurance">CGU Insurance</a></p>

CGU Insurance

Reviews, get directions and contact details for CGU Insurance

Opening Hours

We use cookies