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Centrelink

  1. Camberwell
  2. Doncaster East Local Government Office

Reviews, get directions and contact details for Centrelink

"We can help you access Centrelink, Medicare, Child Support, aged care and veterans’ services. You can do most of your business with us online."
Address: 527 Riversdale Rd, Camberwell VIC 3124, Australia
Phone: 13 24 68
State: Victoria
City: Camberwell
Zip Code: 3124


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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related searches: centrelink log in, centrelink payments, centrelink number, centrelink report, centrelink customer service, centrelink self service, centrelink youth allowance, centrelink locations
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Reviews
Was expecting a long wait but my issue was fixed quickly. Rachel the manager was super efficient in clearing the waiting room. She was so patient and kind with an elderly gentleman who had poor hearing. My issue was sorted by Yvonne
Have been calling youth service number for 2days and declined every-time, urgent and self-service line cannot help, cannot book appointment because that is done through the youth service number. Need other avenues to talk through such as email or online chat service, rather than just the line. Still in desperate need to contact
Unprofessional, awkward and rude. Two women had no clue and asked me very personal questions at the counter in the waiting area where the entire room could hear my answers. 2 hours later they advised that a telephone appointment would take place 3 days later. I simply wanted to submit a rental assistance form. Don’t ever go there!
Was seen quickly and my issues sorted out in less than 30 mins. Way better than waiting on the phone!
The lady who helped me out was very unprofessional, very belittling, rude and impatient. She advised me to get my medicare card name changed and I told her I was not fussed with it, and that if she thinks it’s beneficial then I am completely okay with the decision. She took offence to this and threatened to transfer me to someone else. Furthermore, she would not let me finish any of my sentences and gave me very condescending responses. I hope no customer would ever have to be treated this way, and if anyone from head office sees this, please speak to your staff because this is simply not okay. I feel very violated as a person.
This Gov Centre imposed to nake my face and remove medical face-mask for identification purposes. Yesterday, around lunch time. Account issue was not solved by the end of the day.
A rude lady doesn’t trust anyone, or anything, because she unprofessionally mixed up difference between “income” and “taxable income”.
As it is not possible to place a review for the online or phone services anywhere, I've instead selected the closest branch instead. Multiple times I called only to hear "We know you've been trying to reach us," the robot said. "However, we are experiencing a high volume of calls at the moment and are unable to take your call. We apologise for the inconvenience. "Thank you for calling. Goodbye." I finally got through by calling the IT support line, as the information I was looking for did not appear to exist, who couldn't help butvthen transferred me internally. The person I spoke to was really helpful and kind. They deserve 5 stars but whoever approved the hanging up deserves a zero. Absolutely unacceptable. Set up a call back service, it's really not that hard. Or ensure the online service has all the information required instead. Such as every single payment made to child care providers, like Medicare does for every single rebate made. Also apparently the only way to dispute something is in writing and to mail or fax it, how many people does Services Australia think have access to a fax machine?? Get into the 21st century and set up a way for the mail system within the online system to allow email communication. If services Australia can send emails within the app why can't we reply to them?? Privacy is a pitiful excuse for not making services australia customer friendly.
The lady at the front desk was very rude and belittling, I was quite shocked with how she spoke to customers. She ended up changing her attitude when she saw the elderly lady I was with had started crying from anxiety and being overwhelmed. It shouldn't have to get to that point to be treated with respect and understanding. A different lady called Francis was absolutely fantastic though and was very helpful.
Arrived 3:45pm to get my international Covid 19 certificate as I was having trouble doing it online.No queue. No Fuzz. No drama. Very smooth transaction. Got my certificate in less than 5mins. Bring your Medicare card and passport
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