Camtec Service and Parts

Reviews, get directions and contact details for Camtec Service and Parts

"Camtec Group is a dedicated service agent that comprises of four divisions- Spare Parts sales - Air conditioning repair and installation - Appliance repair and installation - Electrical services.We have access and partnerships with many home appliance manufacturers, including brands like Samsung, TCL and Electrolux. These partnerships allow us to provide a quality service in each of our divisions.At Camtec we are always aiming to improve every facet of our services and ensure that our customers have a great experience with the Camtec team."

Address: 3/7 Mordaunt Circuit, Canning Vale WA 6155, Australia

Phone: (08) 6258 0000

Website

State: Western Australia

City: Canning Vale

Zip Code: 6155

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Have used Camtech a few times now. They were able to fix a  convection microwave that I  purchased 2nd hand  it was  a lemon.. after a couple of issues.. it now works fine. Special thanks to Charlie, who  travelled out a few times  not his fault to sort our fridge... Very prompt professional and friendly service.

UPDATE: as of 22/12 our air conditioning unit is STILL faulty and we cannot use it. We have a 5 month old baby and a husky that we cannot keep cool on 37 degree days over christmas and when asked to speak to a supervisor they are all conveniently busy. The reason why there was no contact between August and October is because you closed the job and I had to recontact Samsung to raise a new job. You deserve a 1 star when in 4 months I’ve been able to use my aircon/heating less than 10 times, we had to buy a portable heating to keep our baby warm even though we spent thousands on a unit and now cannot keep her cool and she hasn’t been able to sleep. What a joke of a reply from Camtec basically blaming me.  We have gone 3 months without any heating with a newborn baby. We’ve had 2 technicians out, the first one did nothing to rectify the issue and closed our case even though it wasn’t working and only when I contacted camtec they advised the job was closed. I then had to contact Samsung and get another job to be able to have another technician to come out. Thankfully this technician was friendly and did a thorough job and we required a new part. Should have been done from the beginning. The unit is only two years old and going through winter with a newborn and no heating is ridiculous when it could have been rectified months ago.

We had a tech Aaron come out to fix our fridge and cant express how happy we are with the service we received.  He was punctual, organised, friendly and really on to it. He got the job done no hassle and we truely feel this sort of professionalism and service deserves to be rewarded. Camtec - we hope you look after the members of your company as Aaron is truely an asset.  We dont usually leave google reviews  but in all our years we were truely flawed with this wonderful customer service.

Customer service is terrible. Paid for a technician to come out based on what i required and on arrival tech didn't have parts to do the job. After phoning to find out when they were coming back was told it was back with accounts and i would have to pay again. : I would not recommend this company.

Samsung to us to ring Rang last week 5 time to get a technician out we kept getting told someone will get intouch so far no one has .now its nearly Xmas and we need a fridge have daughter medications  Samsung reffurd  us to another number closer to home near us  same company no still can't get one out Now they said might be next

Very dissapointed with Samsung and Camtec. I feel very sorry for the poor lady working in the  reception on the phone who has to represent such a messy organisation.  Samsung sent us a 8.5kg front load washing machine a few years ago to replace our prior top loader model factory/product recall which had no issues but we gratefully accepted. Now this is where the issues start, this new washing machine they gave us has had multiple issues including the door seal which cant withstand a 4kg load worth of clothing on the daily wash setting- on these grounds I requested Samsung pay the 160 assessment fee. I explained this to Camtech on multiple phone calls by which initially they said okay and hung up.  Now if they told me the first time they won't accept this I would've been understandably upset but paid it because I just want my washing machine fixed- its been almost 2 weeks!!!. The issue here is that they initially did not say anything about it and requested I send a proof of purchase- so here I was thinking I'll be getting a quote which I happily agreed to pay for out of my own pocket to fix a door seal. I sent an email with the product recall information/receipt so I can get a quote. It took them 4 days of me emailing and calling requesting to get a quote and still no quote. I call Samsung because camtec is not giving me a simple quote to fix a door seal after a week.  Samsung customer service apologised and said I should've received a quote by now. I call camtec again today 10 days later only to find out they've been withholding my quote until I give them 160 assessment fee after they okay'd my initial request for Samsung to pay the 160????????? The main point here is why did it take Camtec TEN DAYS to tell me that they cant give me a quote due to 160 assessment fees not being paid after all the communication we had in those 10 days? Your telling me that 10 days of phone calls and emails and you couldn't tell me to simply pay 160 to get the quote?? Here I was sitting and waiting for a quote for 10 days, had I been told earlier that my request was denied and I had to pay for assessment fee to get a quote I wouldve paid, but shame on you and Samsung for your messy communication and making me wait 10 days. I could've found a new washing machine in that time. Absolute shame.  Update to reply- It would have been nice to receive this information TEN DAYS prior after your initial okay for Samsung to pay my 160. What a joke.

Don’t use them, the service is poor, there is no complaint process, response to emails are provided after 3-4 days. If you have faulty product ask manufacturer to provide another repairer. Don’t add rude comments, explain what’s the issue in your your repair- I hope you provide response to complaint I have lodged and provide me details for the ombudsman body that you are authorised from. Your repair, assessment and communication is so poor, still waiting for my machine to be fixed

Disgraceful, paid $300 + to get my oven fixed used it twice and it died again.  Advised two weeks by Stevie, that a tech would be out within the week. Quote : A more experienced  tech. Phoned again today spoke with a Mary who advised me it would be the same tech next week.  I explained what the other girl Stevie advised me. she laughed. They are also based in the Phillipines.  So wrong not happy. For the record the first tech was a really nice young man. I would never ever use or recommend this company. Can someone in WA please phone me. Elaine kane. You have my details.  Just received a call from Mary in the Phillipines- a technician will be out Monday. I was offered tomorrow however, not suitable for me b. Thankyou

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Camtec Service and Parts

Reviews, get directions and contact details for Camtec Service and Parts

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