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Bunnings Willetton

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Bunnings Willetton
Address: 135 High Rd, Willetton WA 6155, Australia
Phone: (08) 9259 2800
State: Western Australia
Zip Code: 6155


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

Update Info

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Reviews
Staff are not trained in Consumer Law nor Bunnings returns policy. Refused valid legal refund and was insistently rude and dismissive. Refused to allow me to speak with the manager. This store needs more responsible educated senior staff and more training to junior staff!
I received excellent customer service from Maree and Mia today at Bunnings Willetton. Even though I don't live in the area, as I was passing by, I'll be certainly returning in the future there. Their assistance was wonderful and much appreciated!
Leaving comments here for those who are not aware of the 2-hour courtesy trailer hire option, and the store members do not remind of the option when putting through a request. $28 for 4-hour hire is good price but this can be avoided upon told by store members if not, check comments here as reminder.nnReason I am leaving 2 star here is that I did pop in Willetton store two times in order to seek clarification regarding the charge that represents intransparency of the hire policy and unwillingness from some store members for offering assistance.nnThe first time I was told the $28 would be charged anyway regardless of length of hire, the second time I did meet with duty manager during the my visit , she did try to assist and clarify that I appreciate it and it won't waste me for popping in a third time to get clarification.nnLast suggestion leaving here to remind of the importance of refreshing basic customer servicing courtesies - it is actually okay for customers to ask questions or even challenge you with reasonable questions as long as the questions are being asked politely and the approach is purposeful.nnThe comments are as a result of a not so pleasant visit that can be easily avoided. Again, the duty manager dealt well in her role, her resolution comes from reasonable ground and she is willing to listen and check the information provided. This should be set an example of good customer service for others.
This Bunnings is the only one I have ever seen with racist staff, one old lady maybe Asian? treat customers with different attitude, if you are Asian she wouldn’t said anything to you and even thank you, but if you are Aussie she will happily said Hello. The Worst Bunnings in Perth ever.
We were at the store on ANZAC day to get some equipment for watering the garden. I wasn’t sure of what i should buy given that the specs available were different to what i needed. That’s when magician Jordan and Courtney stepped in, ever so patiently and helped us with the navigation. This store is my go-to very often and every single time the team is more than happy to help. @Jordan stand by…I’ll be back
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