Brazilian Butterfly Berwick

The new manager and her staff made me feel very welcome and were very helpful with their knowledge of the "after care" products they sell. The treatments i received were fantasic. I will definitely go back again
5 7 years ago (12-08-2017)

If I could give zero stars I would. I am (not anymore after today) a regular customer but I had the worst experience ever with Brazilian Butterfly Berwick this evening. Disgusting customer service. Unhelpful and impatient staff. Those don't really matter if the wax job was decent. However I received the WORST wax job ever. Large areas were missed. Got talc all over my leg (it wasn't even a leg wax). Wax residue all over my skin. Boiling hot wax smeared all over my skin and at no point she asked if the temperature is ok. I spent another half an hour at home plucking the remaining hair because the therapist did such a half arse job. I have visited other BB stores as well but the Berwick store got to be the worst. Never felt so unwelcomed and rushed in my life!! DO NOT WASTE YOUR MONEY THERE!! I have contacted their National office to reflect my experience and I will take my business elsewhere.
1 9 years ago (03-06-2016)