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Bill Buckle Brookvale Service

  1. Brookvale
  2. Balgowlah Car Dealer

Reviews, get directions and contact details for Bill Buckle Brookvale Service

Bill Buckle Brookvale Service
"Our service centre offers more than just servicing with a range of One-Stop-Shop products for most of your car maintenance needs. Keep things simple by servicing your car and getting the products you need, in one location."
Address: 196 Harbord Rd, Brookvale NSW 2100, Australia
Phone: (02) 8922 9500
State: New South Wales
City: Brookvale
Zip Code: 2100


Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Two visits to VW Bill Buckle Service and my problem still hasn’t been resolved. I have noted on both my service appointment form and in person about a noise in my dashboard. I understand noises are hard to identify…however both times it has been blamed on the compartment where my sunglasses are. It’s definitely not that, because the second I drove out of the VW driveway the noise returned again. I feel as though the car hasn’t been looked at properly and am wasting my time. Do not feel comfortable with leaving my car with Bill Buckle VW again.
Brought my Toyota for service at 8am was told to collect vehicle at 4.30pm which was ok with me, at 3.30pm they called to let me know that I needed front and rear brakes and they didn't have them in stock! That's ridiculous! A Toyota dealer with no pads in stock!. To top it up they said I needed to leave my car overnight to which I didn't agree and told them over the phone I would be collecting my car at original agreed time. I went back to collect at 5.00pm and car wasn't ready. Had to wait further 20 min. Eventually drove off by 5.20pm with brakes not done. End up having to take elsewhere.
Tried booking online, they did not respond until I phoned them 4 days later. When they finally serviced my car they said it would be ready at 3pm so I duly arrived at 3pm to pick it up. They said it was almost ready, so I waited until 3.30pm, it was still not ready so I went back to work, phoned at 4.30 to see if it was ready - they replied "maybe 5 - 5.30pm cannot say for sure".
Brilliant experience servicing my Golf GTI. Thanks to Kelvin and Brad for taking care of me.
Never prioritised using Dealership Service Centres over my local mechanic, but after the third overheat on the M1, it was time for the specialist to look at my Prado. Bill Buckle team from project manager to master mechanic were absolute class. Handled me professionally, but they were friendly, helpful & patient throughout. Tricky problem was diagnosed, fixed perfectly, and the mechanic was a 4x4 man so the passion for the car matched mine... which gave me serious confidence to keep the car on the road. You will get your money's worth and in the end affordable by the way!, this dealership service shop is top quality.
As a retired Mechanic and moving house I didn't have time to do the 200,000 km service on my Prado so I booked it in at Buckles. On the day I left instructions to not bother ringing me about extra work needed and I was well aware of other items that would need attention soon. 2hrs later I get the first call, you need front and rear brakes. I said no, and I told you not to call me about extra work. An hour later, another call, you need 2 tyres and bonnet struts. I said no again. I got the come get it call at around 16:30 and while I was discussing what they had done for $1,220-, there was a massive explosion in the workshop. I stood and looked down into the workshop and there was my Prado with its bum on the bumpstops. The so called "Tech" didn't set my rear airbag suspension for hoist extension so when he put the weight of the vehicle back on the suspension, the internal components knifed the bellows and they exploded. Admittedly, they lent me a Corolla for the weekend which was somewhat inadequate for moving house and had my car fixed Come Monday afternoon. I later learnt that a $1,220 dealer service doesn't include any door locks, hinges or check straps lubricated. The only visible reason I could tell my car had been touched was it had been washed
I will never, ever get my car serviced anywhere else. Even if I buy another make in the future, it’s still going to get serviced at bill buckle Toyota. Michelle is my service advisor and helps me out with every issue I have, and knows how resolve them. I can’t speak higher of her and the team. Unlike the dentist I look forward to taking my car in for service. The service centre is fair priced cheaper than some private mechanics and the work quality from the mechanics is also fantastic. Thanks Bill Buckle Toyota, you’ve completely restored my faith car dealership service centres.
Had an amazing experience with the team at Brooky Subaru were amazing. They were genuinely interested in finding the right car for me rather than just trying to sell me a car. I ended up getting a great deal on my new forester, the best trade in price I'd been given at any dealership over my month long search, and Tony their finance fella gave me a better rate than my bank and made the process easy. Thanks Chris for finding me the right car, Taylor for looking after me when Chris was on his day off and thanks to your managers Tim and Tony for giving me such a good deal
I took my, at the time, new hilux here for its first service back in 2018 as it was convenient for me. I ended up getting it back later that day with damage to the tray. Of course, staff denied them causing the damage and unfortunately I didn't have much of a leg to stand on with proving that they did it. So I shrugged it off as the damage was minimal, and afterall, it was an aluminium tray destined for more damage. Its just a shame that they handled this incident so poorly. I even gave online feedback about it and never got a response. I continued to take my car here, purely for the convenience and the capped price servicing. Plus, the courtesy bus definitely helped they get one star for this. I took my hilux back in during early 2020 for another service, and to address an issue with the 4x4 not engaging. I was greeted by Sean, who advised me that my car was in good hands and that their head 4x4 mechanic, Doug, would get an answer to me by the end of the day. Come the end of the day, and I still hadn't received a call about my car. I tried numerous times to contact the service centre but no one picked up. I ended up getting a lift down there to see what was going on with my car as I needed it back for work. Once I got down there, Sean said that they couldn't find an issue and that my car would need to be in for a longer period. Doug, the "head 4x4 mechanic", told me that he had only worked on 2 other N80 hilux's with 4x4 issues, which didn't fill me with confidence. Anyway, a few days later he eventually "diagnosed" a problem and changed a part under warranty. Whilst gaining access to that part, another part was broken in the process. I had to wait several days for both parts to come in as the program that Toyota use to order their parts was down for maintenance. So they couldn't even order it at the time. Unfortunately, after replacing these particular parts, it still didn't fix the issue. Doug kept looking for other issues, and evenutally found that the plug that connects into the front A.D.D unit had been snapped and superglued into place, which had then caused water to get into the poorly designed A.D.D. unit and corrode the cheaply made motor inside it. Now, I have owned the car since new, and I can assure you that I would never be stupid enough to super glue a removable plug into place. I'm assuming this happened either on the production line or during one of my other routine services. But Doug continued to acuse me of supergluing the plug into place, and told me that I should be paying $1500 for a new wiring harness and $700 for a new A.D.D. unit. He was quite demeaning in the way he spoke to me about it, too. I refused for him to carry out any more work on my car as he appeared to just be finding new issues and passing the blame onto me. Doug was also getting annoyed at me as my car was "taking up space in the workshop". Fast forward 10 days and I am back at Toyota in a hope to take my car home. Sean told me that Doug had been away on a private trip, hence why it took longer for my car to be put back together. Sean also told me that they had been focusing on other cars that belonged to "paying customers", and not my car as it was a warranty job. As I asked for my keys back, Sean refused to give them to me until I paid $170 for the part that they had broken when replacing the other part under warranty. This came as a shock to me and made me quite annoyed as I had been without my car for 10 days, the problem still hadn't been fully diagnosed, and I was then being hit up for a part that Toyota stafg had broken. Despite my efforts in communicating with Sean, it was going nowhere. The amount of times that he would talk over me by saying "Yep" several times was just plain rude. I ended up paying the $170 just to get my 'overpriced 2WD' back as I had important things to do. Moral of the story, I wont be going back to the Brookvale service centre ever again, and neither will my friends or family. I'm definitely not impressed with the way I was treated.
Always great service from the team. Friendly, helpful staff and well laid out facilities. Been using them for 6 years and if ever there has been an issue, they have resolved it proactively. Good communication from the service support staff too.
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