BIG W Sunbury

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Address: Horne St, Sunbury VIC 3429, Australia

Phone: (03) 9216 5025

Website

State: Victoria

City: Sunbury

Zip Code: 3429

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 9:00 PM
Friday: Closed
Saturday: 8:30 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Very poor customer service and attitude at the lay-by and returns service desk. I had to wait 30 minutes with three other customers before two staff returned from their break at 5.00pm on a week day. Several staff standing around said they couldn't work the cash register, and continued folding T-shirts. I now know what the 'W' stands for in BIG W!  Strongly suggest Customer Service experience training for staff to bring them up to the 21st Century. Also a rotation of breaks with one person going at a time is a no brainer to address the unmanned customer service counter. All this indicates very poor management

I offer here my honest opinion simply because it had occurred to me after countless years of visiting the store and i do not presume that everyone will have the same view but anyway..nnMy daughter and i visit often, we browse the entire store where possible, from an early age she has grown to understand the simple through to the complex and often delightfully surprising, even inspiring too. The Craft Section, The clothing sections, all so meticulously arranged and everything i saw was remarkably affordable at today's costs.

I can honestly say I go here often to get some items, and by far this shop has the nicest staff. Great all around staff 5 stars

Rude as rude as rude can be!nPlaced online order for pick up before 12pm.nSent husband at 11.45am to collect who was told they hadn’t yet picked the order nor been notified of the order by the rude lady at the service desknHe went to the shelves to look for item which had a sign saying “Ask one of our friendly staff for this product” !!??? Where are the friendly staff??nSeriously Big W you need to give your staff a talking to!!nYou know the signs everywhere saying “employees deserve to be treated with respect?” Well customers need to be treated with respect too!!

Horrible customer service! Firstly don’t announce your colleague is deaf to customers and secondly don’t  roll your eyes when the self service machine fails! This is your job, you chose to work there! So sick and tired of the rude customer service from women in their 50s who work at the Sunbury store.

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Reviews, get directions and contact details for BIG W Sunbury

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