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BIG W Sunbury

  1. Sunbury
  2. Sunbury Department Store

Reviews, get directions and contact details for BIG W Sunbury

BIG W Sunbury
Address: Horne St, Sunbury VIC 3429, Australia
Phone: (03) 9216 5025
State: Victoria
City: Sunbury
Zip Code: 3429


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 9:00 PM
Friday: Closed
Saturday: 8:30 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
One of the smaller BigW stores I've been too, some areas look like they need restocking but thankfully I got the product I thought I needed but grabbed a better product by mistake costing the same amount because I trusted this store too muchnnI ended up being able to go to the checkouts and was able to be served by a person. Friendly customer service.nnNot too old of a store too. Looks fairly fresh for a BigW once you go inside. Plenty of parking for a stand alone store with a cinema and Woolworths nearby
Absolutely appalled by one of the staff working in big W today I had just finished shopping there and spoken to one of the ladies about leaving my trolley while I run across the road to collect my car from being cleaned after I had gone to Safeway to grab a few groceries. First lady i spoke to was okay with this.nI returned to leave my trolley while I ran across the road to collect my car and was refused the Second Lady I had spoken to wanted absolutely nothing to do with it and said I was not allowed to leave my belongings. I can understand this but I am 8 months pregnant and struggling to walk let alone push a full trolly so I surly would have thought she would have had a little bit of compassion for me.nThis has been an awful experience and I will never go back to big W in Sunbury again.
I visited Big W Sunbury today to exchange a gaming console and had such a positive experience thanks to Sue and Karen. They both went above and beyond to help me, were incredibly friendly and patient, and made the whole process quick and stress-free. Nothing felt like too much trouble for them.nnThank you so much for your wonderful customer service, I really appreciated your kindness and professionalism!
I’ve visited this store a few times now, and unfortunately, each time has been disappointing. The store feels disorganised and poorly maintained, with shelves often left unpacked and many items out of stock.nnThere are barely any staff available on the floor. On one visit, we had to walk from the sporting section to the front of the store twice just trying to find assistance. It took over 10 minutes before someone finally came to help but couldn’t as the item wasn’t available despite the website saying there was.nnThe overall atmosphere of the store feels tired and chaotic. Some staff weren’t even in uniform, and on one occasion, I encountered a staff member who was quite rude. Most employees also seemed disengaged and unhappy.nnThankfully, this isn’t my local Big W, so I won’t need to return — but I hope management takes steps to improve the store for those who rely on it.
Recently, I visited Big W in Sunbury for the first time, and I came away genuinely impressed. I found everything I needed—and for less than I expected too mind you, there was a sale on . A helpful staff member near the change rooms pointed me in the right direction, which was appreciated.nnBut it was the lady at the checkout who truly made my day. Her customer service almost blew me away. She was patient, calm, and incredibly kind. She packed my bags so thoughtfully—heavy items at the bottom, just as you’d hope—and then took what felt like a generous amount of time to carefully explain the points system to me. She didn’t rush, and she didn’t seem bothered that the line behind me was slowly growing. Thankfully, no glares from anyone waiting either!nnSome might say it’s better to keep the line moving, but in my opinion, it’s these small, human moments that really matter. They’re the things that bring a smile and stay with you long after you leave the store.nnI was so caught up in that moment that I forgot to ask her name, and unfortunately it wasn’t on the receipt. But if by chance she sees this—thank you. This was on 23rd January 2026 at 12:06 pm, store number 0383. You are truly a credit to Big W.nnThank you, kind lady.
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