Avis

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Address: 53 Albert St, Brisbane City QLD 4007, Australia

Phone: (07) 3247 0577

Website

State: Queensland

City: Brisbane City

Zip Code: 4007

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: 8:30 AM – 12:00 PM

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Reviews

Go elsewhere. Terrible service. We returned the car and there was no staff around. The budget staff tried to help with an accident claim form that I had to fill out as someone had damaged the car in a parking lot, and they  barely could help. The duty manager, Owen Collins, refuses to reply to emails at all. They've taken the $4000 excess without giving me a claims number. I have given them all the third party details. 1 month gone and still not a single person has helped me, and no refund. EMailing the Australian Competition and Consumer Commission now

 7 years ago (01-07-2017)

I went to pick up a hire car organised by my insurer and Avis would not accept my type of Queensland vehicle licence because they did not understand the card.

 7 years ago (29-07-2017)

Long delay picking up our car at the Brisbane airport. The booked vehicle was not ready and it was 45 minutes before we got our car. The staff commented 'this is our busy hour'. If they are always busy at that time, why not resource properly to cope with the demand?  This is no way to run a business, Avis. You have lost me as a customer.

 7 years ago (01-07-2017)

been using AVIS FOR OVER 15 YEAR PREBOOKED at BRISBANE AIRPORT staff were so rude am a 72 year old vetran was going to use car for ANZAC DAY in the end caught train to the city Then coach to TOOWOOMBA  getting there late for ANZAC DAY MARCH have made complaint to comsumer affairs as AVIS TO BUSY TO REPLY TO E-MAILS great way to be treated on our 50th  Reunion. dealing with my local AVIS NO PROBLEM.....................................ITS NOW GOOD-BYE AVIS ................HELLO HERTZ  Brisbane airport staff are so rude ! Thank you for ruining a vetrans day on this special day!......................Note to staff if you don't like dealing with people get out of working for AVIS as for the B********H  in charge go to a school that teaches PERSONALLY though I was dealing with HELLEN KELLER may as well have been.

 8 years ago (29-04-2017)

I highly recommend that you DO NOT hire from this company. I hired a car at Brisbane airport for one day. I returned the car the next day on time as agreed. However, the shop had closed early. There was a note on the door advising that customers should call if returning a car. We called the number and were advised to lock up the car and drop the keys in the key safe. All was good until I noticed on my bank statement that I was charged for an extra day hire, extra day insurance and excess cover AND a full tank of fuel even though I had just filled the tank in the gas station next door.  I have tried to explain to Avis that they have made an error and that I have proof that I returned the car on time and bought gas a few minutes before the car was returned but they don't seem interested. 
I first made contact with Avis about this 21 days ago after four emails and several twitter interactions - they refuse to help.

 8 years ago (12-10-2016)

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Reviews, get directions and contact details for Avis

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