Australia Post

Reviews, get directions and contact details for Australia Post

Address: 2/3 Melton Hwy, Taylors Lakes VIC 3038, Australia

Phone: (03) 9390 8771

Website

State: Victoria

City: Taylors Lakes

Zip Code: 3038

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

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Reviews

If there was a ‘Sub-Zero’ rating — for chilly, cold, lacking in empathy and customer service — I would more than gladly give it. 1 Star only because I had to in order to post this (Scale: 1 Star = 5 icicle rating). 

Here we are, Christmas around the corner, and Australia Post Taylors Lakes refuses to hand us our Christmas gift order on the basis of a stupid protocol they could easily still have met, but who refused to because they could not care enough to ‘come off-script’. 

I place an order with Telstra (I am a co-account operator with my wife); the parcel is addressed to my wife; my wife turns up with all her ID in check; the licence on the form is mine, however. OK. I called Australia Post Taylors Lakes  and confirmed my identity.

No. Sorry. We have to ship these back to Telstra. YOU (me, the Customer) have to ring Telstra and get them to change the licence to your wife’s so we can verify it is her. 

But I have my licence, account details—I can verify I co-own the account with my wife, if you just—

No. YOU need to ring Telstra and get them to ...

And so it went. Like a recording. Robotic. No gift, Merry Christmas, sucks to be you. 

I must admit by this point I was becoming a little chilly myself. I’ve  experienced other similar situations in the past, but reason, logic, and a little ingenuity (not to mention compassion) usually won out. For example, the other day my wife and I went to the Australian Passport Office. We picked up our passports but they would not hand us our adult daughter’s passport (she was at work and we hoped to save her a trip to the City). Fair enough. It’s a passport, we accepted it. But, the kind person said to us, if you can get your daughter to email us her signed consent in a photographed declaration, we would be able to collect it as proxies. And my daughter did, and we went home with our daughter’s passport. 

Now I ask you. Australia Post Taylors Lakes: No Christmas gift for YOU, despite all valid Identification available for you to provide; vs Australian Govt.: signed declaration alongside photo ID by the owner to declare consent—all in order, here you are, enjoy your holiday and have a Merry Christmas.

 8 years ago (16-12-2017)

SOMERTON DELIVERY CENTER POST
WE ARE SO HAPPY WITH THE TOP SERVICE WE GOT FROM MR FREEMAN THE MANGER OF SOMERTON DELIVERY CENTER WE LOST OUR PASSPORTS BY POST AND THANKS FOR MR FREEMAN THE MANGER WENT OUT OF HIS WAY IN HIS OWN CAR TO FIND THEM FOR US SUPER NICE A LOT OF HELP LOOKED AFTER AS VERY NICE TO TALK TO HE FIND THE PASSPORTS AND CALL AS FOR PICK UP WILL DONE WE WILL LET ALL MELBOURNE NO WHAT THIS MANGER DID FOR US NOW WE CAN GO ON OUR HOLIDAY THANK YOU SO MUCH MR FREEMAN THE MANGER OF THIS CENTER 
EVERY POST OFFICE MUST NO WHAT ARE TOP MANGER HE IS

I CANT THANK U  ENOUGH MR FREEMAN 

FROM PETER MARTIN

 9 years ago (12-10-2016)

Good busy store with great customer service 

 9 years ago (22-01-2017)

Great service 

 8 years ago (08-07-2017)

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Reviews, get directions and contact details for Australia Post

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