Australia Post - Grovedale East LPO

Reviews, get directions and contact details for Australia Post - Grovedale East LPO

Address: 19 Peter St, Grovedale VIC 3216, Australia

Phone: (03) 5243 2546

Website

State: Victoria

City: Grovedale

Zip Code: 3216

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

After seeing all comments here, I was a bit hesitant to pick up my parcel and although I didn't have a choice, I walked in with an open mind. I greeted the staff with a smile but she said nothing. It took a while for her to find my package asking me what size it was, and saying that she just can't seem to find it but gave it another try. She eventually found it though but I would suggest employing a better system for them to locate items better. And FFS, smile and greet your customers back!

 8 years ago (21-11-2017)

I just had the misfortune of having to deal with the rudest “customer service” lady and after looking at previous reviews, I see it is a common thread. I had an enquiry and was rudely informed that I had to call the 13 number.  I told the lady that I had tried the number, it didn’t answer and I was wanting to show Aus post the package in question. She accused me of having opened the package (it was sent in a second hand box and was obviously sealed) and told me that this branch did not accept complaints, I would need to go to Belmont. I went to Belmont and had my concern addressed in about 3 seconds flat - and it was information that any Aus post cashier would have known. When I told the lady at Belmont about my treatment at Grovedale, another customer turned and said that she never goes there due to how rude the staff are. The dark haired lady that “served” me today needs to look for a new position, out back, away from the public. I will never go there again.

 8 years ago (08-12-2017)

Went to pick up a parcel on Friday 23rd , 
Got there at 1155am , waited for two people before me to be served , 
When I got to the counter at 1205pm I was told that it was closed 😮
The staff member was horrible as I proceeded to inform her it was one of my kids Christmas gifts , she didn’t care nd said come back Wednesday , 
I’ve written a formal complaint to HQ and still can’t believe they wouldn’t serve me 
Disgusting 
#needanewpostoffice

      
      
      
 7 years ago (27-12-2017)

The last 6 times THAT IS 6 TIMES - we have been to this post office - the staff have been rude. Typically I or my husband go in with the card that has been left in hand, ID in hand and they wont give us our goods because it is for a company - ARRR we have the card, its our company and you have our drivers licence. Every other post office is happy with our ID. Then the large lady with the dark hair wont take the time to look at or discuss anything else. So when it came to buying lotto tickets, cards, and bit - we vote with our money and go up to the girls at Belmont. Not to mention we buy a heap of stuff in that store.

 8 years ago (13-06-2017)

Customer service is appalling. All staff attitudes. Went to collect my wife parcel, I approached with good morning and hello got "what are you after" ok. I showed my parcel slip with full id no prob then once she struggled to locate it shifted the blame my I'd was not enough. I told the hag it's in a shoes size box with aminoZ written on it. She found then told me to produce more it next time and that it'll make it easier to find. 

 9 years ago (04-01-2017)

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Australia Post - Grovedale East LPO

Reviews, get directions and contact details for Australia Post - Grovedale East LPO

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