Australia Post - Craigieburn Post Shop

Rude staff: it takes only one bad apple to spoil the bunch. Most of the people visited this place will agree with me. Highland post office on the other hand delivers nice customer service.

To get in touch with a customer service agent us so difficult . Horrible system. If you just want to talk to somebody, we can’t. Chat options are horrible. It’s an absolute mess. If we call to talk to an agent, it keeps getting disconnected

Craigieburn post office in Craigieburn Central are the worst … Worse customer service ever, bad dealing style, slow service, they do not provide the required services, they too lazy to do jobs, they are rude, arrogant and disrespectful, they treat you with superiority and they make you feel like you are stupid, the staff should be changed … Why I have to put a star for them? They don’t deserve it either.

Always massive queues, out the door, seems to always be disorganised choas! Waited in the line for 25 mins for passport application when was told you need an appointment inconsistent with other post shops we normally have a sign up at counter which you can't see for the 25 minutes that you've lined up for and mysteriously sign not up today! generally rude and offer no alternative. You can come back another time..... no thanks

Served by a very nice lady named Jay. She was very patient with us considering we are a big family. Great service and highly recommended

Served by a nice girl named Jay. She took my passport photo, emailed it to me gave me the print outs which was great. She also explained very clearly how to obtain my government ID through the police station and was very patient and kind when I would ask further guidance. Definitely recommend being served by Jay in future.

They closed the shop even without warning people who still filling in forms inside the shop and kicked us out

Due to 5km Covid19 travel restrictions, I was forced to send Father’s Day gifts thru post office. It’s my first time to go to shopping centre since March as I’ve been doing all my shopping via online. I’m glad to see that Craigieburn Post Office is strictly implementing Health’s minister’s level4 restrictions... only 5customers inside the shop at a time, social distancing & constant cleaning of commonly touched objects/surface. It’s good to see people following too. Though some of the FD2020 gifts did not arrive on time, the delay is understandable and completely acceptable. Post office staff were so helpful & made sure my parcels were sent safely. Again thank you for being a non-medical front-liner. Keep safe and keep up the great service.

Special thanks for lovely Jay in this post office. She helped us and I really appreciate her.

Worst customer service ever, i wouldn't even give one star to this worst shop. I went there to submit passport application. The blond girl working there is extremely rude and asked me to line up which was full outside the entrance. I asked her then why you give passport interview appointments if i have to line up to make my appointment which will be 30mins wait. I was there 5mins early before 4pm appointment time . She said this is how it works in this store . I was going to leave, she said do you want to make another appointment. I said sorry i will make at another store. The tone of this girl was so rude, arrogant and disrespectful that i couldn't stand there for few mins. I left quietly. If you are reading this then learn some MANNERS . I understand your upbringing was not in a good environment.

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