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Austin Hospital Outpatients

  1. Heidelberg
  2. Hei̇delberg

Reviews, get directions and contact details for Austin Hospital Outpatients

Austin Hospital Outpatients
Address: Harold Stokes Building, Heidelberg VIC 3084, Australia
Phone: (03) 9496 2444
State: Victoria
City: Heidelberg
Zip Code: 3084


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Reviews
Specialist appointment system is absolutely disgusting. SMS notifications of appointments for elderly patients meant that my mother missed her appointment. She is used to receiving mail notifications. I called up and was informed by the gentleman that it wasn't possible to rebook unless another referral was supplied by the GP even though original referral was made in house by the Austin. A lot of elderly people are overwhelmed by technology and no considerations or allowances are made with this new system. Some of the most vulnerable people of the community are once again left behind.nnAtrocious system.nnI have endless amount of praise for the nurses, doctors and PCAs at the Austin ED though.
I'm writing to share feedback regarding my husband's recent neurosurgery appointment notification. While we appreciate the reminder, receiving it by message only an hour before the appointment was unexpected and made preparation challenging. Additionally, we didn't receive any prior information about the appointment. When trying to clarify by phone, we encountered rudeness from the operator, which was disheartening because the operator can not find my husband detail and directly cut the phone. Improving the notification process and ensuring respectful communication would greatly enhance the patient experience.
Very inclusive, incredibly kind, indescribably supportive, I could keep going however there is by far not enough space for me to explain how outrageously good the staff are here.
Appointment notifications don't give clear information and patients, whom have multiple specialists, aren't always able to identify which specialist the appointment has been made for. Trying to find out is a nightmare with excessive on-hold wait times and rude, condescending and unhelpful call operators. Patients are then berated for not being prepared for the appointment.nArranging for support staff to assist clients to attend these appointments is problematic and costly; especially when is spent in waiting room areas for 15 to 20 minute consult.
Excellent staff and great service. Highly recommend eating here. Don't forget to tip your Dr.
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Austin Hospital Outpatients map

Directions to Austin Hospital Outpatients with public transportation

Martin St/Burgundy St (Heidelberg) 90 meters
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Austin Hospital/Burgundy St (Heidelberg Heights) 170 meters
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551
903
Heidelberg Railway Station (Heidelberg) 190 meters
Hurstbridge
Austin Hospital/Burgundy St (Heidelberg) 210 meters
513
514
551
903
Heidelberg Station/Yarra St (Heidelberg) 250 meters
546

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