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Armstrong Ford

  1. Toowoomba City
  2. Toowoomba Car Dealer

Reviews, get directions and contact details for Armstrong Ford

Armstrong Ford
"Armstrong Auto Group have been part of Toowoomba and the Darling Downs for over 30 years. We represent some of the top Motor brands in Nissan, BMW, Chrysler Jeep, Suzuki, GWM Haval as well as stocking a wide range of Used Cars.We provide a full range of Finance and Insurance options also.With Factory trained Technicians, we also provide piece of mind motoring and stock the largest inventory of Parts on the Darling Downs.We look forward to welcoming you to our family owned and operated dealership soon."
Address: Anzac Ave & James St, Toowoomba City QLD 4350, Australia
Phone: (07) 4690 2333
State: Queensland
City: Toowoomba City
Zip Code: 4350


Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:30 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews
After trying to buy a car from Armstrong Suzuki and never being able to get in contact with the dealership or have my calls returned I purchased the vehicle in Brisbane and couldn't be happier. Getting home I decided I wanted some extras and would give Armstrong the benefit of the doubt.......... If you need parts I suggest going elsewhere. With only one person working and a manager that sits in his office playing games instead of assisting with enquiries it makes sense that trying to get in contact with them takes up to 2 business days. Be warned that ordering parts from Brisbane will take up to 2 weeks as well. this was the final nail in the coffin and I refuse to get my vehicle serviced here.
The service department is shocking. Booked a jeep I bought there in for first service and tow bar on a Friday. Booking was confirmed, travelled from Brisbane to Toowoomba as I live in Brisbane arrived at 9am only to be told that the tow bar installation would not be completed on the Friday and will need to be finished off on Monday. I told them beforehand I would be travelling from Brisbane to Toowoomba just for the day and asked if they would be enough time. Furthermore, on the day they said the towbar installation would cost $1918 even though when making the booking they confirmed a cost of $1400, fitted with all needed parts. $1400 was the price given by the salesman and service centre when the booking was made and confirmed. I left with no tow bar and no service done, I could not stay around for the weekend till Monday and frankly I had had enough of dealing with thier incompetent staff who did little but stare at me blankly wondering what the problem was. All the way from home in Brisbane to Toowoomba and back for nothing. If this was my business I would be embarrassed. Possibly the worst customer service I have experienced.
Their staff just don't care no call backs allways chassing them up brought a brand new car and for some reason I have to chase them up about it poor work Suzuki if I've msged and called so many times I'm going to head office U have had long enough even when I prompted you last week U still can make the effort to call back
I have just had the most ridiculous experience with Armstrong's service department. I changed a booking from one week to the next and was told everything was "all set" for my newly scheduled service date. The evening before my service, I called to confirm there was an early bird key drop off as I'd have to go into work prior to their opening time. The next morning, I dropped my car off and went to work, only to discover three missed calls an hour later, inquiring as to why I had dropped my car off to them. I called back and was informed that my service had been cancelled. When I mentioned that I hadn't been informed of this or cancelled the service myself, I was told "well I have an email chain confirming it's been cancelled and we are 20 hours overbooked today as it is". No apology was offered and instead I was met with hostility and argument about this supposedly iron-clad email chain that seemingly permitted their customer service agent to speak rudely to me. I mentioned several times that I hadn't cancelled the service and resorted to telling customer service "ok that's nice you have an email chain but it means nothing to me when you've not communicated this cancellation to me directly". So in light of this, I have to conclude that if you manage to overbook your mechanics by two and a half working days yes, 20 hours overbooked is 2.5 extra working days of work, the care given to my car during servicing mustn't exactly be top notch. Every time I returned a call I had eight calls from them, I was put on hold for inane reasons, even when simply asking if I could collect my car at 4.30. I give Armstrong Auto Group 2 stars only because they somehow managed to complete the service despite the circus. But I won't be back - Armstrong Auto clearly don't care anyway as they've overloaded their mechanics with customers. I'd wanted a wheel alignment and some other things looked at, but there was fat chance of that happening with their customer service so keen to jam pack as many cars through their service centre as possible.
I called up the service department about an issue with my radio after getting a new battery. After I called twice with no answer from the service department I finally got through the following day. I was put on hold for an excessive amount of time, then was told I'd get a call back from a tech which never happened. I called back 2 days later and was told they couldn't help me. I gave Suzuki australia a call and had the issue fixed over the phone within 10 minutes. Pure laziness is what I would call the service department.
Spectacular service by Armstrong auto specially Sebastian from first day to till delivery. we will definitely be back for our next purchase Thanks Sebastian & Matt
40000 K service ? Invoice 25800 K travelled ! COME ON GET IT RIGHT EVERYTIME ! even ask for spare to be rotated . It's still got new markings as it's still in spare tyre spot BLOODY THEYLL WANT TO KNOW WHY THEY WONT BE CHARGING ME AGAIN
Couldn't be happier with the sales team, very friendly and knowledgeable. Ruben is a lovely young man who went above and beyond to accommodate me. Love, love, LOVE my new Haval H6!! Thanks Ruben for all your kindness. After reading all the other reviews I'm looking forward to meeting the Service team when I get my 1st service in a couple of months.
Had a drama with my 2020 Swift Sport. The amazing team at Armstrong were able to book me in very quickly and diagnosed the vehicle. Parts ordered and they were even able to loan me a vehicle so I could get back home to Tamborine, where my baby and pregnant wife were waiting, until the vehicle was repaired. They were also able to drop me off to work and pick me up afterwards on they day. Big thanks to Jen, Tony and the rest of the team. Customer for life.
I was rather disappointed with our experience recently. My wife and I were researching a popular secondhand vehicle, and already been to Wippells and West Star to inspect their options. When arriving at Armstrong, a bloke cheerfully greeted us. My wife a former spare parts interpreter asked "has it had its recalls?" To which he said rather enthusiastically "yep!" Note that one of these recalls involves preventative measures to stop a faulty circuit board potentially causing a vehicle fire. I opened the driver's door. Not a single recall sticker in the door jamb the vehicles on display at Wippells and West Star had evidence of the appropriate recalls being performed. I challenged him on this. "It's only just come on the lot and we haven't had a chance to do it" The only positive experience was inspecting the new Haval range next door, they seem well priced for the features.
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