Apple Robina

Reviews, get directions and contact details for Apple Robina

"Please refer to the Apple Store website for up-to-date information on service options."

Address: Robina Town Centre Dr, Robina QLD 4230, Australia

Phone: (07) 5667 0400

Website

State: Queensland

City: Robina

Zip Code: 4230

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:30 PM

Update Info

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Reviews

Big, bright, and everything Apple. The store’s clean, modern, and has a great team — they’re always helpful, whether you’re buying, getting support, or just asking questions.nnThey also run live training and demo sessions for customers, which is a nice bonus check out the video if you haven’t seen one.nnThat said, avoid weekends if you can — it gets seriously busy. Best bet is to book an appointment ahead of time if you need service.nnAll up, solid experience every time — just plan ahead if you don’t like waiting.

They wasted half a day for me.nI had booked a replacement for battery for iPhone. Had to book ahead, can only book one week ahead, get sent a code how to check in - to be put in my wallet.  I'm unable to check in any time before 5 min of my booked time. They are extremely precise, or I call it inflexible.nI have to travel 1 1/2 hours to get there, on my day off.nWhen I finally see the 'technician' at the Genius bar I'm told that they have technical problems all day and I may not get my phone back the same day. They have a long backlog.nnSo they are an IT company, they send me text messages about my appointment but they can't inform me before my long travel that they have issues and don't tell me that when I want to check in 20 min early but send me away.nNot impressed. Poor customer service

I have been having trouble with my IPad going to a dark screen when it is a hot day and not switching on. I went into the Robina store today and was told I had to go on the wait list which would be about 1 1/2 hrs which I was fine with. The sales person said it could be a lot quicker. I went back an hour and a half later and asked where I was in the queue, to be told that I probably wouldn’t be seen today, this was about 3.20pm. My argument is that this is a very costly piece of equipment that I have had for exactly 1 yr and it wasn’t doing what it should be. The sales person said I could always come back another time and that they opened late on a Thursday night. My argument was I work 6 days a week and couldn’t get there any other tine, she continued to push that I could come back at any time. I asked why I couldn’t just leave the IPad for the technician to look at and replace or repair to which I was told I had to speak to the technician and explain what was wrong with it. I had video and pictures of the issues.nVery poor service and I don’t know when I can get back to the store.

This review might be a little different from what you'd expect, but it's one of those moments that goes beyond simply buying a product. Today, when my friend and I went to the store—we're both Argentinian and our English isn't very good—a guy named Vitor from Portugal immediately approached us.nnWhen we told him our English wasn't great, he was incredibly kind and spoke to us slowly, and he also knew a little Spanish. The experience would have been very different if we hadn't met Vitor.nnThank you for your time, your patience, and our chat today.

I have been to this Apple Store twice and both times the staff have been lovely and helpful. We had Genevieve today who was so kind and efficient. Coming all the way from Brisbane was worth it just for this experience!!!

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Reviews, get directions and contact details for Apple Robina

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