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Apple Perth City

  1. Perth
  2. Perth Electronics Store
  3. Western Australia Electronics Store
  4. Perth Store
  5. Noranda Electronics Store

Reviews, get directions and contact details for Apple Perth City

Apple Perth City
Address: 790 Hay St, Perth WA 6000, Australia
Phone: (08) 6140 3800
State: Western Australia
City: Perth
Zip Code: 6000


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
The ambience of this store, combined with their exceptional team and cutting-edge products, is truly remarkable.nnI recently faced an issue with my Mac—it wouldn’t turn on or charge. I was running late for my Genius Bar appointment and felt so stressed, even on the verge of tears. However, the appointment team was incredibly understanding and kindly reserved my spot. Within just 10 minutes, I was assisted by John, a skilled technician who handled everything with such care and attention to detail. Thanks to him, my Mac is now back up and running perfectly!nnThe friendliness, professionalism, and genuine passion for customer satisfaction I’ve experienced here are unmatched. Thank you for going above and beyond! See you next time
I had an outstanding experience at the Apple Store thanks to Michael, who demonstrated the new Apple Vision Pro. Michael’s expertise and enthusiasm truly made the demonstration exceptional.nFrom the moment I arrived, Michael greeted me with a warm welcome and immediately made me feel at ease. His deep knowledge of the Vision Pro was evident as he guided me through its features with clarity and precision. He took the time to understand what I was most interested in and tailored the demonstration to my needs, making it highly personalized and engaging.nMichael’s ability to explain complex technology in an easy-to-understand manner was impressive. He answered all my questions with patience and provided valuable insights and tips on how to maximize the use of the Vision Pro. His passion for the product was contagious and made the whole experience even more enjoyable.nWhat truly set Michael apart was his genuine interest in ensuring I had a memorable experience. He went above and beyond to make sure I left the store excited and confident about the Vision Pro. His exceptional customer service skills and in-depth knowledge of the product are a testament to his professionalism and dedication.nIf you’re considering a visit to the Apple Store for a Vision Pro demonstration, I highly recommend seeking out Michael. His outstanding service and expertise will undoubtedly enhance your experience. Kudos to Michael for making my visit truly remarkable!
I had an amazing experience at the Apple Store thanks to Michael. His exceptional customer service truly stood out. Michael took the time to thoroughly explain the features and operations of the Apple Vision Pro, and he let me try it out. His patience and expertise made the whole experience extremely enjoyable and informative. Michael's dedication and professionalism are commendable, and he went above and beyond to ensure I had a great experience. I hope the store recognizes his hard work and considers giving him a well-deserved raise. Michael is a rare and invaluable asset to the team
Complaint Regarding Poor Customer Service at Apple Perth on November 5, 2024nnDear Apple Managers,nnI am writing today to express my dissatisfaction with the service I received at your store on November 5, 2024. As a long-term customer of Apple, I have owned more than a handful of iPhones and a Mac Book Pro over the years. However, my recent experience has left me completely disappointed about your business. Hope my feedback helps your teams:nn1. Develop better knowledge about your productsn2. Serve your customers respectfullyn3. Handle digital payments efficientlyn4. Work on communication among themselvesn5. Take individual and departmental accountability for poor customer experiencennHere is the full story.nnFour days ago, I arrived at your store with the intention to purchase 2 iPhone 16 models. The staff received me could not provide much in-depth knowledge or personal insights into your products. Instead, they mostly read off displayed information on screens. Pressed for time, I processed to payment within 30 minutes. It took about 10 minutes for the products to be brought over. After I tagged my phone on an eftpos machine, the staff who took my payment simply disappeared without explanation.nnWhen I asked for clarification, a blond lady with glasses and tattoos on her arms said to me “I don’t know who you have spoken to so far. We have 140 staff today. Please go back and wait where you have been told to.” Another 10-15 minutes passed before another lady came over and informed me that my payment had not been processed, despite my Apple Pay and bank App both suggesting otherwise.nnWhen I asked for assistance, I was told “sometimes technology fails and it failed you today”, “the money is in limbo at the moment” and “there is not much we can do about it”. Eventually, I had to contact my bank, which confirmed that Apple needed to initiate an online request to complete the payment process.nnAfter more clarification, explanation and waiting around, Sam at the Genius Bar returned with my products and receipts, stating that the payment had been processed. Unfortunately, by this point, the entire ordeal had taken up my afternoon and cost me a parking ticket. A subsequent call to your Customer Relations team offered me no understanding or compensation. Instead, I was referred to your Sales Department to “place an order online”.nnTo summarise my experience:nn* I wasted several hours at your store due to issues with your internal payment handling.n* I was left in the dark when issues occurred and treated dismissively by multiple staff.n* I incurred a parking fine that I planned well to avoid due to the inefficiency of your team.nnGiven the time and cost of this experience, I made the decision to switch to Google. My local JB Hi-Fi helped me purchase two Pixel 9 and a Pixel Watch at a similar price all within 30 minutes. Additionally, a $700 bonus discount and a complimentary watch band were offered to me as part of the deal. The generous special offers and brilliant customer service at JB Hi-Fi made the shopping experience far more satisfying.nnAnyway, hope your technology and teamwork “fail” your customers less in the future.nnA disappointed customernYou can find my details in your store record
I recently visited the Apple Store in Perth City to try out the new Apple Vision glasses. I had booked an appointment ahead of time, and the entire experience was nothing short of amazing.nnFrom the moment I walked in, I was greeted by a friendly and knowledgeable Apple team member who guided me through the entire process. Their enthusiasm and expertise made the experience incredibly engaging and informative. They answered all my questions with patience and provided insightful demonstrations that truly showcased the innovative features of the Apple Vision glasses.nnThe Apple team member’s dedication and passion took the experience to another level, making it not just a product trial, but a memorable journey into the future of technology. Their professionalism and attention to detail left a lasting impression on me.nnOverall, I highly recommend visiting the Apple Store in Perth City for anyone interested in experiencing the latest in tech. The staff’s exceptional service and the cutting-edge products on offer make it a must-visit destination.
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