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Work and Income

  1. Canterbury
  2. Chri̇stchurch Local Government Offi̇ce

Reviews, get directions and contact details for Work and Income

Work and Income
Address: 26 Beresford Street, New Brighton, Christchurch 8061, New Zealand
Phone: 0800 559 009
State: Canterbury
City: Christchurch
Zip Code: 8061


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
I would like to provide feedback regarding the receptionist working today 04/06/2026nnUnfortunately, our experience was disappointing. When we arrived, we explained that we are new to New Zealand and were seeking guidance about where to go and what steps to take regarding Child Benefit. Rather than feeling welcomed and supported, we felt as though we were an inconvenience.nnThe receptionist’s facial expressions, tone of voice, and body language came across as annoyed and dismissive. As newcomers to the country, we were looking for assistance and information, but instead we left feeling small, embarrassed, and as though our questions were a burden.nnGovernment services play an important role in supporting the community, especially people who may be unfamiliar with the system. A friendly and helpful approach can make a significant difference.nnI believe additional customer service training for this staff member would be beneficial. Based on this experience, we would not feel comfortable returning to this particular office in the future.nnThank you for taking the time to consider this feedback. I hope it can help improve the experience for others seeking assistance.
There work Broker and front receptionist Andea and other was shouting at the gentleman who I help as I'm a mental health coach.nThe same thing happened to be previously, and with the same 2 lady's at this office.nThey are vicious and there is clearly a pattern forming here.nnI have encouraged them to responde with mature embodiments of complaints to the correct channels that will take him serious.nI will do the same.nnThis is truly disappointing to see, when the community is trying so hard to come together to move forward with our beautiful society.nnI hope this doesn't just get laughed at as some people are not nobody's and will surprise you on where they come from and who they network with.
The Work Broker literally screamed at my client because they have ADHD.nnA formal investigation will be carried out and this will not be getting ignored.nnHer reasoning was, if she has ADHD and can 'do it' then apparently so should my client be.nnNeuro diversity has a very large spectrum and she should know this!nnThis is massive!nAnd the public will know about this when it hits headlines and media.
Why does the Reception Lady at MSD New Brighton Office yell at me in anger that I have NO kids when I clearly have 2 under my full care and even had them with me in office multi times.nDelusional?nInvestigation into NBO?nnThey put me on $40 a week to get by and to support my children with that much, when I was in need of assistance.nnI'm now feeling like I'm doing something wrong when I state a simple truth:nI have my children under my care.nnI'm nothing but extremely polite to office and am contributing national infrastructure.nnWhat have I done to deserve this?nWhat's going on?
The lady on the front counter this morning, 9am 21st Oct New Brighton,was amazing. Polite, helpful and extremely professional. She is an asset to your dept.
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Work and Income map

Directions to Work and Income with public transportation

New Brighton (Oram Ave) 50 meters
135
5
60
Beresford St 50 meters
5
New Brighton (Oram Ave) 70 meters
135
5
60
New Brighton (Beresford St) 90 meters
5
Hawke St near Keppel St 120 meters
60

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