WISE Prepay Energy

Signed up with Wise Prepay today, I honestly wish I knew of them sooner! The customer service is without a doubt one of the best in NZ. I can assure you not even the bigger branded power companies come close to customer satisfaction and I've spoken with 99% of them, honestly. And yes their rates DO reflect the fact that it's "vulnerable customers" whom are connected so higher price rates but that's fine. Absolutely astounding company from the get go! Thank you!

Not once but twice, the amazing fabulous Joy was an absolute Joy to deal with again. Joy is the most pleasant friendly kind understanding person ever!!! Wise need to change they way they answer their phones to “welcome to wise prepay it will be a JOY to assist you today”. You’re fantastic Joy

Having been severely stuffed around by several power companies I applied online with Wize. To be honest I was expecting more stuff-around. Wize contacted me straight away and were very helpful. I have interacted with a few team members and every one of them delighted me with their service and professionalism. They made getting power to my new place so easy and incredibly fast. GO WITH THESE GUYS. THEY ROCK!!

Had an awesome wahine help me get my power sorted for my new house. She was really understanding and made sure I knew all those tiny details that some power company forget to tell you. She made it so simple and within minutes. My 2nd application was already in process. Definitely beats paying a huge monthly bill. Keep up the awesome Mahi.

I have enjoyed my time with wiseprepay and will not change providers again. It is way to manage online or on the app, you get to see exactly how much you use and can work out how much is used and by what device or laundry machine. And everytime I have communicated with a wiseprepay worker they have been helpful, informative with no hassles. Thank yous wiseprepay yous are the best and we appreciate all yous do

Just a very Big Awesome to the customer Srevice representative that I had the pleasure of Looking after me today Thankyou Very much Joy for how you looked after my query today Merry Christmas haven't had such good customer services in years thankyou So much

Best experience with joy. She's such a lovely and caring lady and made a huge push to put our power back on and for her to call and check on us. Honestly such an amazing person. Thank you again really really appreciate it. They have such an amazing staff as well. Awesome customer service. Very helpful and always doing their best. Literally appreciate everything they do. Thank you so much -christa

We are so appreciative happy and thankful of the services. we have never had or herd any easier way to connect with a power company we are now most happy with the service and provider thank you wise energy

Horrible company. Constant hostile emails, the way they sell it is NOT how it actually is. They will threaten to cut your power off the very second your account drops below $10. That’s 10$ still in credit! Even if you only use $7 a day they’ll cut it off with 3$ to spare! On top of that they will drag their feet when you swap over power companies. They will send you a text saying they’ll approve the swap over then call you a whole week later asking for permission again! Which means they charge you for an entire weeks worth of power in the mean time and hope you won’t catch it! And when you do, your refund will require a lot of information to give to them for your own money back, and then they won’t even process a refund for you except on Thursday’s, if they remember. Don’t use them!!!!!

Awesome customer service, joy got my power all up and running and explained everything to me , she was amazing, so glad I joined wise prepay