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Rockgas Henderson

  1. Auckland
  2. Auckland Energy Company

Reviews, get directions and contact details for Rockgas Henderson

About

Rockgas Henderson is a fast, easy, and local supplier of LPG for homes and businesses.

We refill LPG bottles, with prices starting from $26.

Visit us today to refill & save on your LPG



Address: 37 Bruce McLaren Rd, Auckland 0612
Phone: +64800762542
State: Auckland
Zip Code: 0612


Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 13:00

Update Info

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Reviews
Rockgas punish customers who query anything by putting them on hold and and leaving them there. It was just a simple query about pricing, but I requested an answer. I've been waiting 40 minutes for the woman to come back to me! Really poor service...
Not really efficient and good service. Every time you order, they say they don’t have space in their truck . You have to order minimum 10 days before delivery otherwise you won’t have anything. There is 3 days delivery in our area but never you can have it unless you ring 10 days ahead. As a business, it is very frustrating and not efficient when you need it.
Friendly staff! Fast services, good prices especially if you become dependent on LPG at times as I do living in a caravan!
Always service with a smile here. 9 kg gas bottle fill $28,000. Well that's what they say but actually $28. Makes me smile every time. Haa
It's might sound strange but I work at Rockgas, Henderson. I've been there for just over 2 months now I'm happy the reviews in that time have been good. But reading these reviews where people aren't satisfied encourages me to be better in my role. Some of them make me laugh though. Lastly my work colleagues Ana and Morris have been great to work with. Excellent in their role, good to talk with, kind, tolerant and patient with my short falls
Here's a shout to the amazing staff . Keep up the wonderful attitudes and amazing service. Thanks.
Easy to find on major secondary road about 5 minutes drive West of Henderson CBD. Easy access off street parking for a few cars while gas bottle being filled. On my last visit I had an "expired bottle". The service team assisted me in making the essential upgrade ... and in minutes I had an exchange and filled bottle for little more than what would be the cost for getting my original bottle pressure tested. Happy... sure am!
Extremely poor customer service over the phone. Every phone call you will have to wait a minimum of 20 minutes before speaking to someone on the phone. As well the person on the phone was grumpy and not helpful at all twice. This happend after Rockgas made a mistake and invoiced my account for two bottles, which were not ordered. The biggest drama to get this organised. It has cost me 5 phone calls and a minimum of 3 hours of waiting in waiting lines and putting on hold, after a mistake that has been made by Rockgas.
Would give zero stars if I could. Signed up two weeks prior to our moving date and everything was confirmed on the phone. Rang again on the day we moved in to relised they didnt even register us! Promised us to deliver on Thursdays then delayed us again to Monday. 5pm Monday we rang again to ask why there is no delivery and their excuse is they tried to deliver but our driveway is too "steep and dangerous?!" Previous owners used them for a few years yet now they find our driveway a problem? WORST COMPANY EVER. If your house is not on flat lands dont even try.
The staff filled then gave my bottle to the customer who came after me, I only managed to get my bottle back by stopping the customer leaving myself. Cheap refills but a lack of care by the refilling staff. My bottle is brand new and I don't want an old one that belongs to someone else. When I approached the staff about it they weren't interested in the topic. Blatant disregard for customer service. My advice is :keep your eyes on your bottle at all times if you want to keep it.
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