Torbay Medical Centre

Every time I come with my baby with a fewer - I have to enter at the back to the special “the respiratory cabinet” which has steps and no stroller accessible entrance. It’s really inconvenient and it’s been like that since pandemic started. I imagine that it would be a good thing to fix if cabinet exists for so long. Doctors and nurses have always been polite.

We were able to make an appointment on the same day. And we're seen straight away. Does seem odd that we are asked to wear masks but the admin staff don't. Doctors and nurses do.

Have not seen more unpleasant, grumpy reception staff than this place!! They are quite rude and think they can talk however they feel. All members of my family feel the same way. Even the nurses cannot do a proper job when liaising with test results etc. The reception staff never get it right the first time be it emailing or over the phone. Am only a patient at this clinic as it’s handy for me. The doctors are ok not the best I mean I find a couple of them quite not interested.

Torbay Medical Center and Skin Clinic David Thompson and team are amazing to deal with. Always friendly and bend over backwards to help where needed. I've been a loyal patient for 20+ years and will continue to be...

Great all round, would highly recommend, reception and office staff were very helpful and pleasant to deal with, and Dr David Lim was exceptional, listened, pondered and advised allowing me to be a part of the diagnostic and treatment discussions

I appreciate with doctors and nurses. They are professional, friendly and know what to do. I recommend! HOWEVER, I feel "cold" and "in rush" when I talk to the receptionists. It is very difficult to get hold the line most of the times. Called and called and called and don't answer. For a very urgent matter, I called them at 4.50pm, the automatic answering machine said they are closed. I thought a couple times that I would want to change GP because of the receptionists.

Although staff are friendly, I had very unusual experience with the payment system. I went to see a doctor & paid full consultation fee $57 and then another week I went there to get a blood test, and the receptionist tells me I owe them $18 from last time, my consultation was apparently 5 minutes over, and the staff said she does not know why they didn’t tell me last time. it doesn’t make sense to me, but I still paid extra fee, it is unfair for patients and an uncomfortable customer experience. Hopefully they can make some changes in the medical system.

The care we received when our family had Covid was great. Very caring, thorough and professional. The team is working together really well to support the community through the virus.

Doctors and Nurses are great overall. BUT the Receptionists/Admin is absolutely useless. They are rude, unprofessional and miscommunicating w patients on the phone most of time. Can't even reach or book an appointment, as they are just sitting there and busy to chat/talk all the time. Get proper Training SERIOUSLY, and Do some proper work! I can see other people's review, feel the same way. What a shame...

I have never gone out of my way to write a review! However, this is the worst medical practice I have ever encountered. My daughter8 had her first Pfizer vaccine on Sat, I called this morning as she had a big lump under her skin on the side of her neck and I called the dr and they said they had no appts and that the best they could do was a phone consult the next day later afternoon! I expressed my outrage as Shorecare had advised me to see the GP. I stated she needed to be visibly seen and checked. I then made a post on our local page and within 15 mins I had a call from the practice saying they could squeeze her in. My daughter attended and they checked her out and basically said she had a swollen lymph node and their was no reason for it and wouldn’t even consider it was the vaccine even though she has never had anything like this in her life. The admin staff and reception are awful too - I spoke to one friendly staff member once. I did my own research and apparently it can be fairly normal for lymphnodes to swell post vaccine. The drs seem totally incompetent as another time I went to a different dr my daughter had eczema and he told me to put any moisturiser on it at home - I had to push a prescription out of him for an unscented one for eczema. I signed up to Long Bay Medical and have been directed to Torbay every time. They had one other offence when my daughter was having an allergic reaction and a big foreign rash all over her face and they still wouldn’t let her go direct to a dr to try and diagnose this rash with a PHONE consult where they can’t physically see the rash and they do not offer video. My children will never go to this practice again 0/10 in so many regards