They use the nurses to triage over the phone to see if youre elligible for an appointment within 8 -10weeks, but they have no idea what they're doing. Apparently severe anaemia requiring an infusion is not urgent. Also, a ligament torn completely off the bone and requiring acute surgery within 3 weeks of injury is apparently not urgent. I have suffering this injury for life as a result of their incompetence. Outrageously bad service.
It is with great reluctance that I write this but I feel very strongly about the care or lack thereof by medical professionals. Last Thursday I visited a local gym to work out and unfortunately a bar was left attached incorrectly on a machine and it dropped on my head. Luckily my husband was passing as I was in shock and bleeding profusely. We went across the road to the local medical centre and I asked if they were able to assist with bleeding. I was asked if I had an appointment and of course I didn’t. They asked if I was registered with them and of course I wasn’t as I was on holiday visiting relatives. They then proceeded to tell me that they wouldn’t see me as I wasn’t a patient and there were no appointments and that Emergency Department at hospital would take care it it. I knew from visiting relatives that if I did this, the wait would be long and the staff are under the pump anyway. What would have been ideal at the very least was to offer a means to compress the wound but no … this was not offered and we were left frustrated and disappointed with the lack of empathy at the very least. So very sad that it has all come to this in this day and age. The commercial dollar is more important than helping people. I honestly believe someone walking past would have had more compassion than the actual staff that were there on the day. Unbelievable.
We are visitors from the UK. Arrived here today having picked up respiratory and ear infections on South Island. Response from person who answered the phone was 'dismissive / bored' and actually said 'we don't have capacity for casual patients'. Welcome to New Zealand.
Friendly, helpful receptionist. Excellent practice nurse and doctors. Recommended
Boulcott Hospital
10 km
great staff, great surgeons, great anethesia techs. not a single bad experience while...
