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Reviews, get directions and contact details for Laithwaite's Wine NZ

About

As a part of the Laithwaite’s Wine Group, which today serves close over 700,000 customers internationally, we now serve wine lovers in New Zealand too!

Story

My own affair with the wonderful world of wine began in Bordeaux, in the Summer of Love. My first job in the industry was sticking labels on bottles of Claret ...
Today, New Zealand is one of the most exciting places to enjoy wine in the world — and I'm delighted (and grateful) that Kiwi wine lovers are choosing Laithwaite's Wine to bring them the best from Marlborough to McLaren Vale, France, Italy and beyond.

As a student I spent my summers working in the Bordeaux vineyards — lugging the local wine home on the train for a few family friends. Then in 1969 I bought a Ford van in order to bring real wines — wines of authenticity and character and directly to customers in the UK.

Called 'Bordeaux Direct', the original business had just five wines on the list and only 150 customers. But slowly we began investigating vineyards further up the Dordogne river... and beyond.

In the 1970's we were the first merchants — of any nationality — to prospect and buy wine from the wine regions of southern France ... Bergerac, Duras, Cahors, Madiran, Gaillac, Minervois, Saint-Chinian and so on eastwards. Then came other countries; Rioja, Bulgarian Cabernet, even wines from Australia that were first shipped in 1974.

Bordeaux Direct was unique for only selling wines bottled by the producers; because they simply had more flavour, extra character, total authenticity and somehow anyone, even a newcomer to wine, could always taste that quality and goodness.
Today ... over 40 years on, we're now called Laithwaite's Wine and deliver wine to over 700,000 customers in the UK, Australia, Germany, Hong Kong, Taiwan, the US and NOW here in the New Zealand. We may be bigger, but we still go 'direct' in the same old way, and so keep costs down.
We have a huge network of supplier contacts, some now the grandchildren of those we started with. We still only do top-quality, small production wines from producers in every corner of the known wine world. We are still travelling, still searching out the really good wines.
Tony Laithwaite

Address:
Phone: 0800 004 612
State: Auckland


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00


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Reviews
Great service. Received some amazing wines and wine glasses. Customer service is very friendly and professional. Also, provide great guidance on wines if you need help selecting some for a specific dish or event.
Ordered 13 bottles and was short of 2. Months later customer service was still unresponsive and no refund was given. 4 weeks update: promise remedial action, nothing was delivered, no refund was given, unresponsive again, as expected.
Are you guys really trying to call me about wine while in a state of emergency? The other three calls I've said no, might be time to stop calling me???
Ordered and paid for 2 cases of wine on the 16 May 2022 as at 30 May 2022 have only received 1 case of wine ????????????????
Constantly get called by their rep trying to sell wine. Not necessarily cheaper than buying from a store however it is very convenient. i have tried cancelling the membership thrice and only recently has my request been successful. They sent wine that did not matched their advertisement and brochure, swapping out the wines i would have liked with inferior replacements, when i wrote to them asking about this, i never received a response. Secondly this christmas, they sent my last unwanted order, i decided to crack it open and give it a go. But laithwaites, surely you had the last laugh, there was a bottle of wine missing from the order. Absolutely will not recommend for the lack of customer service and wine choices.
Your deliveries are so reliable you should get a medal. Your wines, & value for money, are first class. On the few occasion I have phoned Chris in OZ, total satisfaction. How could you be better ???--- 2 suggestions 1 More, more wines from latitude 40 deg north-- Greece, Turkey, Israel etc 2 More offers of 12x 1 please, 6x2 is ok, but 12x1 is the ultimate in variety & experience for the consumer & once a new variety is found to my liking, you get the orders & the boasting rites to my mates.
Great experience with the ordering and shipping process. The wines delivered are great. I am still figuring out how to create the cases of the wines which I will like in the same competitive rates like rest of the promotional offers.
The wine was of good quality, when I eventually received it. I ordered a case of wine for a party in 5 days time, it took 13 days to be delivered, I had to call Laithwaite's 4 times. No explanation was offered. They agreed to send two extra bottles of wine as compensation for the inconvenience and poor service... I have not received extra wine and I am fed up of phoning... Not recommended, I will not be using them again.
Not happy with wine selection sent to us. I discussed our wine preferences with the customer services guy who phoned me. He promised we would get 90% of the wine selection we preferred. Received around 20% of the wine types we like and will drink. Not happy - will not purchase from Laithwaites again.
I've received two wine orders in the past with no problems. This last order however has gone missing and I'm not getting much help from Laithwaites. I've requested a refund.
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