KFC Birkenhead

Went through the drive-thru in the arvo, looked to make an order and it was only my car there. The girl serving asked for my order; I told her, 'Wait a second, I'm looking.' Two seconds later, she asked again, and then repeatedly, like she wanted me to hurry up, even though I was only there for two minutes. I placed my order, went to pay, waited just a minute, and then received my food. It wasn’t hot — just the family feast bucket — only my kids’ snack boxes were really hot and fresh. When I got home, the chicken tasted a bit off, and the fries tasted like reheated microwave fries.

For the first time I try there chicken wow wow the flavours the hot the chips the chicken burger that’s my Papa favouritenIt was so delicious yummy very hot freshness made the staff are so awesome I didn’t want the cold drink that comes with the Combo but they tell me I can change it so yeah with a potato cravenYummy hot as first experience first time eating KFC finger lickingnhot as chickennThank you for our hot chickens keep up the awesome worknwill definitely come back soon again and again

Enjoyed a lovely KFC boneless chicken bowl with Chilli sauce nnFresh, tasty, and hit the spot perfectly Great flavour, good portion, and really well made — thank you to the team for a delicious meal!

Formal Complaint Regarding Poor Service and Incorrect Order FulfillmentnnI am writing to express my dissatisfaction with the service I received at your KFC Birkenhead on both Tuesday, February 4th, and today, February 5th. I had an unpleasant experience which I feel requires immediate attention and resolution.nnOn Tuesday, I went through the drive-thru and ordered potato gravy, which I was charged for but did not receive. I called the store to address the issue, and I was assured that the matter would be resolved. The staff member who spoke to me, noted my name and phone number, and promised to provide a Lage-sized potato gravy and a snack burger as compensation during my next visit. I confirmed that I only wanted the regular-sized potato gravy and snack burger, which was agreed to.nnHowever, when I returned today, February 5th, to pick up my order, I asked to have supercharged sauce added to the snack burger. To my surprise, the sauce was applied in the smallest quantity — just a drop, and it was not spread evenly, which made the meal far less enjoyable than expected.nnI called the store to express my concerns, and I was connected with a staff member named Aashish, who had previously served me. When I explained the situation and mentioned that the supercharged sauce had been poorly applied, Aashish showed no remorse or willingness to correct the issue. Instead of offering an apology or a solution, he simply told me to lodge my complaint online. I find this response unprofessional and unsatisfactory.nnIf the supercharged sauce would have incurred an additional cost, I would have been happy to pay the difference. However, the lack of care and poor service I experienced does not align with the standards I expect from KFC.nnI would appreciate it if you could look into this matter and take appropriate action to ensure this type of issue does not occur again to any other customers.

Useless. I have visited this KFC branch several times over the past few months, and on multiple occasions they have missed items from my order. Tonight was no exception - two whole pieces of chicken were missing. This is not a one-off mistake but a recurring issue. It is frustrating to pay for a full order and then discover items are missing when you get home. Basic order accuracy should be a minimum standard, and it is disappointing that this store continues to fall short. I will not be returning to this store.

Directions to KFC Birkenhead with public transportation

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