KFC Birkenhead

Formal Complaint Regarding Poor Service and Incorrect Order FulfillmentnnI am writing to express my dissatisfaction with the service I received at your KFC Birkenhead on both Tuesday, February 4th, and today, February 5th. I had an unpleasant experience which I feel requires immediate attention and resolution.nnOn Tuesday, I went through the drive-thru and ordered potato gravy, which I was charged for but did not receive. I called the store to address the issue, and I was assured that the matter would be resolved. The staff member who spoke to me, noted my name and phone number, and promised to provide a Lage-sized potato gravy and a snack burger as compensation during my next visit. I confirmed that I only wanted the regular-sized potato gravy and snack burger, which was agreed to.nnHowever, when I returned today, February 5th, to pick up my order, I asked to have supercharged sauce added to the snack burger. To my surprise, the sauce was applied in the smallest quantity — just a drop, and it was not spread evenly, which made the meal far less enjoyable than expected.nnI called the store to express my concerns, and I was connected with a staff member named Aashish, who had previously served me. When I explained the situation and mentioned that the supercharged sauce had been poorly applied, Aashish showed no remorse or willingness to correct the issue. Instead of offering an apology or a solution, he simply told me to lodge my complaint online. I find this response unprofessional and unsatisfactory.nnIf the supercharged sauce would have incurred an additional cost, I would have been happy to pay the difference. However, the lack of care and poor service I experienced does not align with the standards I expect from KFC.nnI would appreciate it if you could look into this matter and take appropriate action to ensure this type of issue does not occur again to any other customers.

KFC Birkenhead ReviewnnI had a great experience at KFC Birkenhead! The service was excellent—friendly, fast, and efficient. The staff was welcoming and made sure my order was accurate and served fresh. The chicken was crispy, juicy, and full of flavor, just as expected from KFC.nnThe restaurant was clean, and the overall atmosphere was pleasant. Whether you’re grabbing a quick meal or dining in, this location does a great job of maintaining quality and service. Definitely one of the better KFC spots around!nnRating: 5/5

New building which is extremely user friendly, carpark, drive thru and dinenIn available. Friendly staff especially ladynOn drive thru . Would recommend.nEntrance is only on Highbury bypass usenSame entrance as Highbury mall.

The food can often be fresh and delicious, but this is not consistent. Same with the food preparation time. This store has somehow created a terribly inefficient operational flow such that it feels bad and creates additional hurdles to deal with. It's overcomplicated a simple concept and bloated it with costs. Often if I place an order online and then go to collect I have to track down a staff member they don't attend to customers who come to the desk and then often they have not started to prepare the order yet. They have introduced a system which is terribly counter intuitive.

Like every other outlet defines KFC product & service.nNote: Trash requires regular monitoring, dine in customers in use regularly,nTables & floor require sanitary cleaning of surface & floors - frequent customer dine in use.

Directions to KFC Birkenhead with public transportation

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