Cityhop

A bad experience today with CityHop. Firstly their Van in Pukekohe is out for some time and I had to drive to Botany Downs and back to get a Van. Secondly, I was trying to get in touch with the customer service to ask a question from 8am to 9am but no answer! You would think if they have their vehicles available from 7am someone would be there to resolve issues and help customers! On top of that the vehicle fuel card was not working saying that the limit is reached for the month so I had to pay by my own credit card, I am interested to find out later if they are going to charge me for fuel. Most importantly, I realised that the front tyres we worn off completely, I am pretty sure it is illegal to drive a car with such a tyres. I am going to sue them for putting my life at risk and renting out vehicles that is not road worthy!

Brilliant! I have used a Cityhop car three times now to travel out of the city for work. It's been an easy system to use and affordable. As long as users are respectful and keep following the rules I think car share is a great idea

City hop cars are an amazingly convenient concept. Our car was stolen so we needed to get around and we decided to give this a go since we see a car near our place. The rates are good and the cars are kept in a well maintained condition. Would highly recommend it and it’s very secure especially when you need to get around urgently and run errands unlike an uber you have the convenience of being able to get around your own pace. I had an issue with unlocking the car but a quick call to their support team and it was resolved immediately.

Such a great idea. Loved the whole process from signing up and getting our van. It saved us having to get a trailer. Also was affordable and easy to get to a van. Loved the idea of unlocking with a card and the keys were secure with the van which was great for me as I loose keys ALL the time. We loved being able to book it online and extending the time was easy. Would totally recommend. Huge thanks CityHop.

We lived in Auckland for two years and never owned a car, despite every possible human being advising us against this. Cityhop was the best thing we could have asked for. We used it for big groceries and day- & weekend trips using their available promotions. We never had any problems with either their cars or customer service. Can absolutely recommend.

Great idea, love the option to hire a car for a few hours and still be able to extend. Login to the app is super easy and quick. I had a little issue to unlock the car which was solved through the customer services within a couple minutes. Definitely recommend.

Best efficient service. I hired van twice from here great service

I booked a van for house shifting. There was no fuel card inside the van and called the customer service, she told to buy the fuel and can reimburse it. I did the same. When I submitted for reimbursement, customer care reponded it's reimbursed and later got to know that they credited in my Cityhop account. I asked to credit in my bank account. I clarified that I rented van for one time shifting purpose and do not use Cityhop membership anymore. She responded it's not possible to credit in my bank account. It's frustrating and their responses are very slow and I am still fighting for my fuel money. Now I also got to know that your membership fee automatically deducts every month from the already saved credit card details with them. I don't understand why they put me in membership stuff when I am using it for one time purpose. Please be careful. My experience with them is bad and frustrating.

We ended up locked out of the car after it self locked! Upon calling the assist line all I got was a voicemail. Cityhop never responded to the messages. When I raised this with an email later they said "we have no record of your call", I sent them my call log and I've never heard anything back. Really disappointed at the lack of follow-up. AA Roadside Assist who helped us Cityhop who dropped the ball on this.

Great service if you are close to where one of their cars are parked, and there's a lot of places... as soon as you start looking for them, they are everywhere. I'm not sure when they added vans to their fleet but there's one parked at my local Mitre 10 and it's brilliant! I recently needed to buy a full sheet of plywood and instead of the hassle of organising delivery, I just grabbed a van and did it myself. Super convenient and saved me money too.