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Candle Creations

  1. Mount Maunganui
  2. Mount Maunganui Shopping & Retail

Reviews, get directions and contact details for Candle Creations

"We are an online wholesale supplier of candle and soap making supplies. We don't have a retail store but we do have a showroom in Rosedale where you can view our products and smell our fragrances. Unfortunately we do not sell products from our showroom these must be ordered online. We do allow picks ups of online orders from our showroom during business hours."
Address: 17 Crane Street, Mount Maunganui 3116
Phone: +642108931170
State: Mount Maunganui
Zip Code: 3116


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related searches: Candle Creations Candle Maker, Nz Candle Supplies, Candle creations fragrance oils, Candle creations diffuser, Nz candles, Candle creations wicks, Candle creations nz, Candle making supplies NZ
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Reviews
Had a fabulous instructive & inspiring class and got to bring home my Chandler & Me Candle machine. I have used it so much since getting it and absolutely love it. Great too for helping children to make their own candles as so safe and easy. Can't wait for my larger jug to arrive.
With immense pleasure & delight I have recently purchased one of your amazing CHANDLER & ME Candle Making Machines. I am ecstatically thrilled with it, after making 10 new beautiful fragrant candles at home & for my home. It sooooooo easy to use. The results outstanding. A HOUSE IS NOT A HOUSE without phenomenal fragrant, romantic, surreal candles burning. Thank you CHANDLER & ME I am suitably impressed. Sincerely from an avid crafting fan. Christine
Absolutely love my Geo containers. Fantastic quality. Look great in my bathroom. Will be buying more in different colours. Took a while to arrive however we are in L3 lockdown and many courier companies experience delays.
Let me start this review off by saying that candle creations are in my experience, the most affordable & high quality candle materials suppliers in New Zealand with the largest catalogue of equipment and a friendly, professional team. However, I today had my first negative encounter that has left me quite angry. My partner and I own a small, growing candle business. Late last month I went out and my partner kindly filled a large batch of candles consisting of two orders from businesses we supply to on a very regular basis. This order took a whole 22.7 kg box of the GW415 and many hours of her day. Upon returning home, I realised that the wicks across the batch looked to be very different thicknesses despite her having used only the single packet of ACS 9.9 cotton wicks to fill them. Upon burn testing one, the wax melted out to only approximately a 5cm diameter despite the claim that these wicks are suited for vessels with a diameter of 9.5-10.5cm, so the true burn diameter was half of what it was claimed to be. Unsatisfied, over the next few days we burn tested upwards of 30% of the batch to try understand where the inconsistencies were occurring. This proved that a few of the candles burned correctly while the large majority tunneled at around 5cm even after 5+ hours of burning. We then spent days creating testers with all our various wicks and discovered that the ACS 7.5 wicks we're also underperforming but every other wick was fine. I went to the warehouse today to show them the second pack of ACS 9.9 wicks that contained wicks of all different sizes, colours and coatings, and ask how they could ameliorate the situation. Upon speaking with Rob the warehouse manager, he wasn't very considerate and brushed off the severe difficulties we had dealt with from this situation and offered only to replace the two culprit packs of 9.9's After getting me these packs, he disappeared into the warehouse and did not come back. I spoke with Frankie, an absolutely wonderful staff member, and asked if they could offer more for me. I heard her speak with Rob and when she came back she said the most they could do was a $20 store credit. Seeing my visible frustration, Frankie quietly offered me a second $20 store credit. While I do appreciate the efforts that were made, $40 credit does very little in the way of making up for the countless hours across many days spent burn testing what should have been ready to go product, stabbing a whole box worth of wax out of the remaining candles to remake more testers. Cleaning, refilling and using a new pack of wicks again just to get back to the point we were at initially. All while having the businesses we supply to question where their products were. There are enough variables in candle making as it is, let alone having to question if the materials from your suppliers are consistent or faulty. I intend on continuing to deal with candle creations for the numerous reasons initially mentioned but am severely disheartened with the outcome of this situation and know that I will have to be watching for their mistakes moving forward so as to avoid this occuring again. I wish not to diminish the incredible reputation this well deserving company has built, but do suggest that people inspect closely the wicks they purchase from here and burn testers for every batch of candles they make so as to avoid days of confusion, loss of product, and reputation with very little effort from these guys to compensate for the consequences of their mistakes.
These guy rock! always fast shipping & great products :
I never imagined I would enjoy candle making and now I’m absolutely hooked. Our home always smells so elegant and beautiful since we’ve bought our supplies from Candle Creations. These make impressive high quality gifts at a very reasonable price, that are so well received especially when you can say I made it myself for you! What a fantastic product, website and the staff are absolutely phenomenal, highly recommended!!!
Amazing customer service. So helpful and made the shopping experience very pleasant! I will definitely be back for more candle supplies and highly recommend to friends and family.
I dont even want to rate this service one star, but it seem I have no choice. I place an order on the 25th November for a fairly large wedding contract. On the 1st December I had not received the order. So I called and spoke to Frankie, who assured me my order would be sent out. Well I still had not received my order by 3rd November a Friday and knew I would never be able to make up 50 candles in such a short time. So I sent an email to cancel the order, but 5 minutes later receive a voice message stating "Your order has not been dispatch was was are out of French Vanilla - Fragrance". So much for sending out on the 1st. This had meant I have lost a considerable contract with a wedding venue as this is not the first time this had happened to me. It is also so obvious that when I placed order on the 25th November they had the fragrance, but because of their incompetence they have now run out of fragrance. So on the 6th I ring to complain to Frankie who apologised and said she would cancel the order, only to find the order had been dispatched. I have no use for this stock!!! I do also order through Candle Supplies and placed an order on the same day for fragrance oils as Candle Creations dont make the fragrance that I wanted, I received this order the following day. You may say take your business elsewhere and so I should after this happening to me 3 times this year!!! But they do stock a nice product. Candle Creations, sort out your dispatch, picking and packing, and courier deliveries, You have cost me a considerable amount of lost business and this is my lively hood. Frankie also said she would pass on my request to the owner Brian, but I have not heard from him!!! Shocking. I have also noticed my original review had been deleted so I will post elsewhere also.
I have recently started candle making and love it! The range on Candle Creations is brilliant, the information given for each product is great and makes my job as a beginner far easier and packing and shipping is always very very quick no matter the size of the order.
I bought this gorgeous little candle maker not knowing if it would do what it promised I thought it was too good to be true but it makes candle making so easy. Its quick, clean and makes the whole process so easy. My friends saw the candles and melts I made so I have ordered another two for them. Very happy customer!
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