Adairs NZ

Customer service is non-existent. Walked in yesterday, the two staff turned their backs on us and just chatted the whole time behind the counter. Not once acknowledging our presence, I get that it’s a long day for them but ‘hello’ or ‘goodbye’ is not that hard.

I had the worst experience with my online order....I bought a bed and blanket a week before I picked up my new puppy. Thinking by the time I picked up my puppy, the order should arrive at a similar time. I was only informed after I have purchased the products that it will take 20days for my order to arrive....um...ok...that's not helpful at all! So I waited for the 20days, nothing came..I emailed them and they gave me a tracking number which it shows 0 item in that tracking number...by this point, I have been waiting for almost a month and the order is still not here. I'm having to buy an extra bed and blanket for my puppy to use temporary...what a waste of time and money. Won't be shopping here again!

Will take your money but won't deliver items. Beyond disappointing. Have been waiting over 2 months for my items to arrive with no response to my enquiries.

Very good service thanks so much.Happy with my purchase

Lovely staff, just the sweetest people, beautiful products.

Amazing service from Karen & Eden today! Thanks guys.

Nice store expensive but good quality great service by Holly

Had just what we needed, awesome.

Shop assistants are absolutely a pleasure to deal with