BP Connect

I went into BP Greenlane to put in petrol and when I went to pay I mentioned to the attendant that the 10c savings was to be saved to my card and not used. The attendant acknowledged and I mentioned it twice to them and they said yes they would save it. I paid then left and then realised that she had used my saved AA smartfuel reward. This happened on 5th December and I was told nothing could be done and that they would contact me once they have spoken to the Manager, this happened now over a month ago not very good customer service. I also contacted BP Head Office but again no contact. I realised I am only a small fish in this big ocean but some acknowledge that this error happened and maybe my redeemed points could be loaded back on again? So I will no longer go to BP Greenlane!!

Their drive-thru car wash doesn't work. After punching in the code, my car just sat in the car wash doing nothing as their machine did nothing for 2 to 4 minutes. It then just rinsed my car then that was about it. It didn't air dry my car so I had to use my windshield wipers to manually wipe the water off. I got about the same service at the BP car wash as I do if I were to just leave my car parked outside in the rain.

Most awful grunge music blaring in the shop, dolled up young woman with no manners serving behind the counter. And I use the word "serving" losely. Finished her private conversation first after she could see I was waiting. No greeting... These are basic things for customer service!

I work across the road, and I’ve just experienced the worst food poisoning of my life after eating one of their sausage rolls. I will make sure our business no longer uses their business. Inexcusable. Stay well away from the hot food here!!!

Very disappointed in the lack of customer serviceAnd ride manner oof the staff. Prices on products are incorrect, so we were overcharged and had to literally argue to get the correct amount refunded. We were delayed by nearly 30 minutes thanks to the lack of organization, communication and service skills. Definitely will not be going here again.

Poor service!! While ordering my coffee and getting gas, the guy at the counter was on his phone chatting to his buddy while serving customers. His colleague was also on her phone casually having a chat.. This is not the first time it's happened..Management need to step in and correct this..

Really slow service. Frustrated. Will be avoiding BP from here on. No card options at the pump?With Z for example you can prebuy petroleum and go through Fastlane where the pump recognises your registration and all you have to do is use the pump and leave, you don’t have to wait for the guy to unlock the pump, then walk inside cause they are taking too long just to go back outside fill up then go back inside again to pay.

I left my wallet on table where you can sugar the excellent coffee. I called. Yes we have your wallet. The staff would not accept a reward.

I pop in each morning for a hot drink. The ladies behind the counter are so lovely and always have a smile on their faces.

Went tonight at 11.50pm on Wednesday to top up petrol and said save but the cashier used my points saved up to 32cpl and he said that 'he can't do anything about it'. He continually looked at his phone throughout service. Very disappointed.