Animates Westgate

I have been using this store for years. The staff are always polite and check if you need assistance. The store is well laid out and has plenty of items to choose from. Parking close by can be a bit of a hassle if it's a busy time for the shopping center.

Johann was very professional and knowledgeable of his job. We purchased a pump that had a manufacturer fault and he confirmed it and rang around all the store's to get another. When he did locate one he asked them to test it and it had the same fault. He them supplied a replacement of another model and everything was sorted. We never once felt like we were being a bother and will be back because of his service and attitude. He is an asset to the company.

Lost of choice for what ever you per needs are with friendly and helpful staff. We love using the dog wash here as well. Super convenient and indoors which is great for the pups on cold and wet days.

It is not my regular store, but I would like to record positive feedback. Frienly and experienced staff made my day.

Good pet shop wide range of items. They usually have a few kittens and pups to look at. Really aweosme dog grooming area. Great staff,offering holds with the animals and generally knowledgeable in the products the are selling... the grooming area is soooo cool

Customer service is really bad. I went in to just asked question about supplier and they make a joke about a question that I asked nicely. It could have dealt a bit better.

Awesome place to pick up some new pet toys or let your pet pick out a toy. Awesome staff and good place to go for a diy wash or groom

Just thought id reach out and commend the great customer service i recived last week from a lovely young lady. Had no idea what i was looking at when it came to fish but an amazing young lady named Liv helped me through out the entire process. Highly recommend having this wonderful young lady help you out.

The staff here are always super helpful and friendly, even when the store is busy. The store is always clean and tidy, and everything is well organised and easy to find. Can't recommend the store enough!

Good service but severely overpriced. In fact my pet food had gone up from $19 three months ago to $36 now!!!!!