AA Centre - Westgate

Last week, my mom and I went to the AA to handle some car-related matters. We happened to meet one of your colleagues named Josh. He first explained the details of the process to us, then guided us to the area where we needed to fill out the forms. Josh patiently explained each question and helped us understand many things we were unsure about, providing clear solutions to our problems.nnWe were very impressed by his excellent service attitude and patience, which was much better than what we’ve experienced at many other AA locations. We arrived at around 4 p.m., near the end of a long workday, yet Josh still took the time to carefully explain everything to us without rushing.nnWhen we walked out of the AA, my mom told me that we must make sure to thank Josh properly. Because of our busy schedules, we forgot to do it right away, and only today my mom reminded me again. So, we just want to say a big thank you to Josh for his help. Next time, if we have any car-related matters, we will definitely go to Josh again and recommend our friends to find him too.

I went in to renew my driver’s license and was assisted by Josh. I wasn’t aware that I needed to book for a full license through them but Josh made the whole process quick and easy. He was very friendly and helpful, thank you Josh! :

I visited AA Centre and was served by Josh. I was very impressed with his professionalism and friendly manner. He was knowledgeable and helpful. He explained what was required and helped me with forms etc. Thus making for a satisfying and enjoyable experience.

I visited this branch on a Monday afternoon to convert my driver’s license. Although the place became quite busy, only two counters were open.nnUnfortunately, I had a very disappointing interaction with one of the staff members—a Chinese male employee at the counter. He was unhelpful, gave sarcastic responses when I asked questions, and overall displayed rude behavior. There were no greetings or basic courtesies such as a thank you, and I felt humiliated during the exchange, especially with other customers in line behind me.nnAdditionally, I found it difficult to understand him due to unclear speech and a strong accent. I believe it's important that front-line staff communicate clearly and treat customers with respect and professionalism.nnI hope this feedback is taken seriously. No one should feel disrespected or embarrassed when seeking assistance. I kindly request that this matter be reviewed to ensure better customer service in the future.

I visited the AA Westgate branch on Wednesday mid-morning to convert my licence. The staff member who served me, identified on my receipt as Josh, was rude, curt, and displayed discriminatory behaviour.nnDespite the fact that I was clearly communicating in English, he repeatedly insisted that another staff member who had spoken Malay to me earlier should “translate” his words into Malay. I had to tell him several times that I understood and was speaking English, yet he refused to engage with me directly. At one point, he even commented that I had a baby with me — a remark that was irrelevant, unprofessional, and inappropriate, and left me questioning why my being a parent was being brought into a discussion about language.nnIn addition, his strong accent made it difficult to understand him, and he failed to clearly explain the differences in cost between a learner’s and a restricted licence, particularly as my licence was not from an exempted country.nnThis is not the first time I have read of complaints being made about a middle-aged Chinese man at this branch, which suggests a pattern of behaviour that AA has not addressed. Discrimination — whether on the basis of race, nationality, skin colour, or personal circumstances such as having a baby — should never be tolerated in any organisation, let alone at a service provider that caters to a multicultural community.nnAA has a responsibility to ensure that all customers are treated with respect and professionalism. I strongly urge AA to investigate this matter and ensure that staff undergo proper cultural competency and customer service training so that no customer is ever made to feel discriminated against or disrespected when seeking assistance.

Directions to AA Centre - Westgate with public transportation

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