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Zara

  1. Auckland
  2. Otahuhu Department Store

Reviews, get directions and contact details for Zara

Zara
Address: 286 Mount Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand
Phone: 09-905 6420
State: Auckland
City: Auckland
Zip Code: 1060


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews
Fantastic store with a spacious, clean layout! Zara offers a great selection of trendy and fashionable clothes at reasonable prices. Good value, especially when items are on sale.
It’s all AI in dealing with Zara - no reply to my emails to Zara care. No solution in how to deal with poor quality item - viscose linen pants came apart holed after 6 short wears and because it was outside 30 day period I couldn’t find a way to return. Also Tshirts purchased for family Xmas presents - the dye in them has run when washing and ruined other fabrics. Again because it happened after 30 day period no come back it seems. Will never deal with Zara again.
Fast fashion at its worst and poor customer service, everything has gone AI, good luck talking to a real person. Broken email links, no ph number, nightmare if you have to return anything. Would not recommend shopping here - destroying our planet too!
Amazing clothes expensive but you pay for the design Zara good quality cotton
Worst Customer Service ExperiencennOn January 31, I purchased a skirt from your store, but unfortunately, the security tag was not removed at the time of purchase, which I only noticed once I got home. When I returned to the store on February 12 with the skirt and my receipt, I expected a quick and professional resolution. However, instead of efficiently addressing the issue, the sales associate immediately questioned whether I had actually purchased the item. This was highly inappropriate and unacceptable, especially since I had proof of purchase.nnThe staff then escalated the matter to another employee, who asked for the date and time of purchase and informed me that they would check the CCTV footage. The manager was called, reviewed the situation, and eventually approved the CCTV check. After confirming that I appeared in the footage, a supervisor approached me and again questioned whether I had purchased the skirt, asking to see my receipt. By this point, I was extremely frustrated, as I had come to the store due to their mistake, yet I was treated with suspicion and subjected to unnecessary scrutiny and delays.nnAs a Quality Manager, I find this level of customer handling entirely unacceptable. The way this situation was managed reflects a severe lack of training in customer service and issue resolution. A basic principle of quality management is ensuring efficient and respectful customer interactions, especially when the fault lies with the company. Instead of acknowledging and rectifying the error promptly, your staff created an uncomfortable and accusatory experience for a loyal customer.nnAdditionally, I couldn’t help but feel that I was unfairly judged based on my appearance, as I was wearing a very ordinary company shirt. Regardless of attire, no paying customer should be treated with such distrust when presenting valid proof of purchase.nnWhen I asked how I could prevent this from happening again, the supervisor simply told me that if it were to occur in the future, I should return, and they would remove the tag. This response completely dismisses the inconvenience and frustration caused by the store’s error.nnI expect ZARA to take this feedback seriously and implement better training for staff to ensure that similar incidents are handled professionally, efficiently, and with respect. I would appreciate a response on how you intend to address this issue and improve your customer service standards.
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Zara map

Directions to Zara with public transportation

Sylvia Park 190 meters
298
32
66
743
782
RBE
Sylvia Park Train Station 200 meters
Eastern
Southern
Carbine Rd/Arthur Brown Place 440 meters
323
402
Mt Wellington Hwy/Longford St 440 meters
064
065
66
743
782
Sylvia Park Road 490 meters
064
073
32

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