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Zara

  1. Auckland
  2. Otahuhu Department Store

Reviews, get directions and contact details for Zara

Zara
Address: 286 Mount Wellington Hwy, Mount Wellington, Auckland 1060, New Zealand
Phone: 09-905 6420
State: Auckland
City: Auckland
Zip Code: 1060


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews
The lady worked at fitting room at about 10am this morning Sunday, 23rd of October was so rude. Her behaviour was absolutely shocking. Neither greeting nor smiling, seems she is sick of this job or she has not got paid for working for Zara. I am a fan of Zara for years, every time shopping at Zara seen beautiful clothes and happy staff but not today. Today's shopping experience was terrible. The lady was so rude, said to us, Wait, Wait... Then, we waited till she asked us how many dresses we have in hand. Then, she said to mum, you cannot go with her, only I can go to the fitting room... She didn't use sorry... Could you... But all rude short words or sentences like talking to dogs... OMG, could Zara this branch manager please give her basis customer service training? I am really sorry for my today's shopping experience.
The cleanest Zara of all the ones I have been to. Well kept and awesome as with how clean the store was. Highly recommended! Hey Zara! Thank whoever cleans your store for me! Amazing… tho customer service does need some improvement, I’m giving a high rating due to how clean and organised the store was. Cheers!
Man! Weirdly - I went to Zara recently and man-oh man it is the cleanest store Ive ever seen! If I was to drop my fries on the floor…I would eat it! Like that’s how clean it was I’m gonna visit again - not even gonna shop, but I’m gonna hang about. Customer service, 5 stars!
Zara New Zealand employees are by far the most incompetent and slack people you will ever come across. I have not received my refund amount after returning my items to the store. They lie to their loyal customers saying we will investigate within the one and only store in the whole of NZ and give you an update within the nest 24-48 hrs and no communications from for several weeks. Awful, Awful, Awful customer service!!
No customer service at all. I have been going for years and I have yet to see one staff member smile or take any effort at all to help a customer. They are always short staffed so I won't even bother to go in the weekends. The wait is horrendous and just not worth it. Zara must be losing a lot of money as my friends all say the same thinig. If I have to buy I buy online now and maybe that is what they want. Maybe that is Zara's strategy to make people buy online as the experience in the store is the worst.
Extremely poor customer service. Only 01 staff member at the checkout and 30mins waiting time is not acceptable specially during this festive season. Surprisingly other staff members were not even called to clear the queue.
I didn’t know actually there is no way I could officially communicate with Zara, what a shame! I actually had a terrible experience yesterday when I went there to pick up my click an collect order. I went in the shop and saw this staff at the counter so went straight to her to ask and also I was given the intruction to do that by email like this “ INSTRUCTIONS You can request it from any employee by showing your ZARA QR or the code included on your electronic receipt “ However, she seemed busy and looked like she wanted to finish what she was doing first. ok…I waited right in front of her, the longer I stood up waiting the more I was feeling like she was deliberately just ignoring me. Well.. I was constantly looking around if there any other staff in the meantime because we all know no one wants to talk to mean people. Anyway, she finally finished what she was doing so I thought she was going to serve me but she just went to the next counter and called other customer first. I was like “ excused me I’ve been waiting here first” then she went “ what are you waiting for!! ” can you believe it? how rude! she was even worse then I was expecting and that was with the most annoying face I’ve ever seen in my entire life. I didn’t expect this to come.. I talked to myself ‘ok calm down get the order first’ then I said to her “ I’m here to get my order!” and she just talked to her colleagues bulla bulla about it and I was just left there not knowing what’s going on. A few minutes later, someone else with a friendly face came out and gave it to me.Well… that was not enough to make up for what’s happened to me. I didn’t leave I waited for that rude staff to be available again for a moment. But no way! I couldn’t get her myself so I looked for a help through manager, then I got to talk to her finally. She was like still dishonest with me saying she didn’t know I was there bulla bulla she kept lying about it. She persisted in denying but I know she knows and god knows that is not true. She knew that I was there, I was right there maybe she was annoyed I was kind of pressuring her standing right there? hey I just came here to get my order and I followed the instruction, I don’t know what situation you were in and your business, there is no reason for you to be so rude and mean. I just needed to collect my order, please be kind don’t be mean to your customer. Having said that I was treated well by Krupa,the manager. In the whole situation, she was kind, professional and willing to listen emphasizing. Not only she was to me, but also to her worker,such a motherly manager. She would also advocate her worker without hurting my feelings too. That’s a great skill, her mean worker should learn from her. don’t be mean, be kind.
The waiting time to fit clothes in Zara Sylvia Park is absolutely ridiculous. I waited 45 mins in the queue when there are only less than 20 people ahead of me….come on this is not acceptable Zara..
The store is one of the biggest clothing store in Sylvia Park. Plenty of varieties and clothing to choose from. Plenty of options for people of all age groups. You'll find some cloths which are not really expensive. Good quality as well. Most of them are expensive after all its zara
Clothes on sale are really worth it! Atmosphere is light and airy with good space between displays so you don't feel crowded with the merchandise
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Zara map

Directions to Zara with public transportation

Sylvia Park 190 meters
298
32
66
743
782
RBE
Sylvia Park Train Station 200 meters
Eastern
Southern
Carbine Rd/Arthur Brown Place 440 meters
323
402
Mt Wellington Hwy/Longford St 440 meters
064
065
66
743
782
Sylvia Park Road 490 meters
064
073
32

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