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Yes Optus

  1. Nerang
  2. Nerang Electronics Store

Reviews, get directions and contact details for Yes Optus

"Optus Nerang is your specialist communications partner, for all your personal and business needs. From home entertainment packages, fixed line broadband, mobile phones, tablets and accessories we’ve got you covered."
Address: Nerang QLD 4211, Australia
State: Queensland
City: Nerang
Zip Code: 4211


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Reviews
Saw Cory at the Optus store at Nerang and got to say I recommend them 100% customer satisfied as I was trying to sort out some new phones for my business and he did this all without any problems. Knew what he was doing and really knows his stuff. Polite to us and everyone that came in the store. Good old customer service. I would not bother going back to any other Optus store. We actually have a business account manager to supposed to do our phones and accounts but no where as good as these guys. Thank heaps for making out service simple.
After a lot of hassle online over several months, we met Wai in person who was friendly and efficient and smoothed out the problems. This review is for HIS service rather than the miserable internet connection!
I broke my phone. It was closing time and Paris stayed back and assisted me to claim and to upgrade. Best optus shop I have dealt with. I've been with optus 4 ever
The attention that the staff gave to me was fantastic. I tried the help line, then in desperation I went to the Nerang store, where my problems were resolved. I was appreciative of the attention I was given.
Went to Optus Nerang to see if my phone could be used for a trade up. The back was cracked and was informed if that was fixed it would be okay. So I went and paid $90 to get it fixed so I could trade up as I was keen to stay with Optus. On returning I was told I couldn't do the trade up due to a minor scuffing on the top of the phone, despite it being in good condition otherwise. The clerk then immediately tried to upsell me to another Optus plan without any prompting almost twice as much as my current one without so much as asking me what I was looking for. Dismissive and disrespectful service. I will be leaving Optus after this and experiencing the ongoing poor customer service from Optus online.
We wanted to to include 4G wireless internet to our current plans. Paris & Shelley were amazing. Listened to what we wanted to achieve. Gave us 2 options ended up less expensive than our current services!. Thank team. We'll be back!
I have been a long term Optus, and have had a couple of poor experiences recently, but Shelley & her Team in Nerang have been exceptional. Paris in particular, went above and beyond to sort out my business needs. First class effort & I’ll continue to use your store. Thanks heaps Team!
My 79 year old mother woke yesterday morning & her iPhone 13 screen was blank. She could make no calls. Distressed, she walked into your Optus store, where she purchased the phone last year & was told by a middle aged sales person, that she couldn’t help her, Optus sells phones, they don’t fix them. This sales assistant was quite dismissive and not at all empathetic to an older lady who was quite confused. Please take this as constructive criticism, sometimes when you dismiss clients, who you were quite happy to entice into spending over $1000 to purchase a phone, follow up service and gentle guidance is just good manners, particularly with our elderly population. In this instance you failed and insulted the elderly. Apple at Robina went above and beyond & replaced my mother’s phone for free. When you are in the business of customer service and your Moto is “Yes”……..you have a reputation to uphold and you failed in this instance.
Not willing to help
It seems unless you want to buy a mobile phone the staff are not interested in helping you. I walked in the other day and there was 3 staff members and no customers and they couldn’t be bothered to help. After standing there for a minute or so one of them decided to respond. I explained I wanted to increase my internet speed at home and they told me to ring the call centre unbelievable. I then explained that I had tried that and wasn’t comfortable hence why I came in today. The response was let me call them for you and you can have a chat. Why they can’t help you in store is beyond me.
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