Woolworths Town Hall

Reviews, get directions and contact details for Woolworths Town Hall

Address: shop 1248/Cnr Park street &, George St, Sydney NSW 2000, Australia

Phone: (02) 8565 9275

Website

State: New South Wales

City: Sydney

Zip Code: 2000

Opening Hours

Monday: 6:00 AM – 12:00 AM
Tuesday: 6:00 AM – 12:00 AM
Wednesday: 6:00 AM – 12:00 AM
Thursday: 6:00 AM – 12:00 AM
Friday: 6:00 AM – 12:00 AM
Saturday: 7:00 AM – 12:00 AM
Sunday: 7:00 AM – 12:00 AM

Update Info

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Reviews

Had a great experience at Woolworths Town Hall!  The store is super clean, well-organized, and easy to navigate. Fresh fruits and veggies looked top quality , and there’s a wide range of products to choose from. The staff were helpful and friendly , making shopping smooth and quick. Perfect spot for daily groceries right in the city highly recommend!

Cheap price for the goods.nnThis supermarket has three floors. On the first floor, there are some good quality vitamins available at a low price. The refrigerated products are located in the basement, where you can find a wide selection of cheese, milk, yogurt, and fresh fruit. Many items are sold at discounted prices, making it enjoyable to shop there.nnAlthough the store is not very large, it stays open until midnight, which is a great advantage—especially in Australia, where supermarkets typically close quite early compared to my country. There are many self-checkout machines, and you can pay with cash, card, or reward points.nnOne important thing to remember is to bring your own plastic bag or reusable bag to carry your groceries back to your hotel. Otherwise, you will have to pay for a bag at checkout.

I don’t know the name of the male staff member who was working tonight, but he was extremely kind. I was confused about the prices and couldn’t quite reach the amount for the promotion, and he patiently held my items at the checkout while I looked for something to make up the difference. His kindness really stood out, and I will remember both him and Woolworths

I used to like shopping at Woolworths Town Hall because the Pitt Street side provided a convenient exit for commuters. Since the installation of the automatic gates and making the Pitt Street side entry-only, the customer experience has become significantly worse.nnIf you're coming from Town Hall Station and just want to grab something quickly before work, you now have to walk around the store to get out, even though there is a perfectly usable exit right there. What used to be a quick and convenient stop has turned into an unnecessary detour every morning.nnI understand the need for loss prevention measures, but the current setup feels poorly thought out and creates inconvenience for regular customers. The whole store now feels less accessible and less commuter-friendly than it used to be.nnI was originally disappointed when I heard this building was going to be demolished as part of the redevelopment plans. After experiencing this new setup, I honestly find myself hoping the redevelopment happens sooner rather than later. I can't stand the current layout and would rather see a park that i can easily walk on.nnyou are not the only supermarket in the cbd btw

Woolworths’ leadership has created a shopping environment where customers are treated as thieves, not customers. The CEO and board have installed gates, scanners, and surveillance systems that assume guilt the moment you walk in. Security at the door has been ineffective for years — especially since the public endemic CVD — mute, completely silent.nnInside the stores, staff rarely engage with customers. They chat among themselves, offer no assistance, and provide no service, yet customers are forced through security infrastructure designed to criminalise them.nnThe contradiction is undeniable. We have personally witnessed actual theft — young Australians walking out with personal products — and when reported, security said they were “not allowed to intervene.”nReal theft is ignored, while honest customers are funnelled through gates and monitored as if they are the criminals. That failure sits with the CEO and the board.nnPrices have risen 100's% over the last 20–25 years, with some items jumping more than a dollar overnight for the same product, size, or quality.nInstead of transparency, the CEO delivers public statements that feel dismissive and disconnected from what customers experience daily.nnWoolworths has chosen suspicion over service, surveillance over engagement, and excuses over accountability.nnThe decline was obvious years ago. When Luscombe copied Coles, the range shrank, shelves filled with chocolate, chips, ice cream and junk food, and customer voices were ignored. Products people relied on disappeared, and the company stopped engaging with the public who funded it.nnStores didn’t become “quiet” — they became hostile. Loud speakers, roaring air conditioners, vents that look like they’ve never been cleaned, and in places like Town Hall, a plumbing smell that lingered for years while Woolworths did nothing.nnStaff stopped speaking to customers.nCounters were rarely cleaned customers are expected to wipe them, and after scanning, you are forced to lower your items to shin height or even the floor. The setup sends a clear message: “You get the lowest placement because we’ve already taken the value out.” Pay full price, then accept lowered quality, lowered placement, and lowered standards. It’s a system designed without respect for the people who use it.nnCustomers are treated as suspects the moment they walk through the door. Woolworths has built stores around the assumption that the public is dishonest: gates, barriers, surveillance, bag checks, and self serve machines designed to police rather than assist. There is no proof that ordinary people go into Woolworths to steal, yet the company behaves as if everyone does. That is their attitude, not the reality of customers.nnMeanwhile, the CEO earns millions — $4.22M in total remuneration, publicly reported — and presents herself with paid grooming, styled hair, and $3000+ outfits. The contrast is impossible to ignore: leadership lives comfortably while customers are treated with suspicion, reduced service, reduced range, and reduced respect.nnWoolworths effectively silences customers without ever having to say “no.” It’s a one way relationship: they take our money, our data, and our loyalty, but refuse to listen, engage, or provide the products we depend on.nThe result is a corporate culture that feels hostile, contemptuous, and completely disconnected from the people who fund it.

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Directions to Woolworths Town Hall with public transportation

Town Hall Station, Park St, Stand J 40 meters

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Town Hall Station, Park St, Stand H 60 meters

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Town Hall Station 60 meters

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Town Hall Light Rail 90 meters

Town Hall Station, Park St, Stand K 110 meters

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