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WISE Employment Bankstown (DES and jobactive)

  1. Bankstown
  2. Bankstown Media Agency

Reviews, get directions and contact details for WISE Employment Bankstown (DES and jobactive)

Address: 1/2-14 Meredith St, Bankstown NSW 2200, Australia
Phone: (02) 8709 4200
State: New South Wales
City: Bankstown
Zip Code: 2200


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
The worst of the worst. Breach constantly for unlawful reasons. I recently had an argument with Mo, one of the workers there, because he refused to arrange an appointment with Centrelink for me - his excuse was "I'm not going to sit on the phone to Centrelink for 2 hours". Its his job and its part of the agreement in the Deed of Service the agency signs for a piece of the 2 billion dollars spent on these sham companies each year. His last words were when I asked him to stop being aggressive (he was slamming cupboards and banging on the table) were "You haven't seen aggressive yet". I wrote to the manager and informed her of the threat and received no response from them.
9 years ago (12-12-2017)
UNPROFESSIONAL. Conflict of interest sending people to jobs that their family owns and forcing them to work in what WHS would have a field day with. Threatened to send to the next job as far away as whoop whoop and suspend centrelink payments. Serious lack of of work ethics, this will be investigate!. You are rude, mean and lack any empathy needed to work with any humans, ( or animals).
9 years ago (26-12-2017)
If I could give zero stars I would. I am legitimately horrified. I don't even think anyone at the office knows what my disability is, and they clearly have no interest in offering relevant or useful support. I've had one employee literally throw a petulant hissy fit when told, 'I'm sorry but that's none of your business,' when she inquired about cuts on my arm. I've also been told to 'go home and sort yourself out. Come back tomorrow.' for having cuts on my arms. I've heard employees yelling obscenities about other clients. I've been unable to focus on my job search work because they play loud music (when the office isn't empty) Though the office is usually empty and I see no-one. I've been mislead about the kind of assistance they offer, only discover months later they offer almost nothing. My consultant can't even give me a straight list of the places they offer courses through. I was just told to 'go look in that area.' I've complained numerous times and nothing has changed. In fact after wasting my time for months someone came out and admitted over the phone that one person was basically running the entire office, which is why she never had time to do anything. As if I should feel sorry for this person. They clearly have no concept of what it takes to deal with someone who has mental health problems. WISE antagonise my issues on every single level with their boorish insensitivity, and blatant indifference. This office should not be open. Period. These people shouldn't be allowed to pass themselves off as professionals, and they certainly shouldn't be dealing with ANYONE who has mental health issues. They haven't the faintest idea what they're doing.
9 years ago (24-07-2017)
I am going there today and not heartened by the reviews or my experience in even getting the appointment. I have reduced capacity to work and have worked on and off for the last few years. I have always been with a disability service provider. Don't understand why I am not now. I got a text msg on Tuesday for an appointment on Wednesday. By law they have to give 3 days notice but didn't. I already had a medical appt. I rang the number it said to call in the txt. It goes straight to a voicemail. Leave a message for reception. So I did asking someone to call me so I could change time/day. No one did. Then I rang 1800 that is all over their website. A message was taken for someone to call me. After the time of the appointment you guessed it, I got a txt saying I missed an appointment and my Centrelink has been suspended. Something they are not legally allowed to do unless they speak to you to see if you have a reasonable explanation. I rang them again. The rude receptionist laughed when I told her I had rung a 1800 number for someone to call me. We don't have a 1800 number. Yes you do, it's all over your website! Then I spoke to the consultant. Again, very sarcastic about me having called to change appointment time. Same story. We don't have a 1800 number. So eventally I yelled at her 'I'm not lying! I rang the number on your website!' Then asked to change appointment to next week. No has to be this week. So I said I can get there at 4pm yesterday. No. We only do these appointments at 9am. I said 'you're really helpful aren't you?'. I have chronic arthritis and am better in afternoons than mornings, but no, it has to be at the time they choose. Again, no mutual agreement on appointment times. So today should be fun. I'm already wanting to change to another provider. UPDATE: Meeting this morning was okay. Was told they had found my message but got it too late. I also got a call from the manager who said I was not treated correctly and apologised. Turns out the company is WISE/AMES and WISE Is the DES part and AMES the mainstream part. But we are not to know that and shouldn't have to. My message went to WISE and they didn't have me as a client ( I was transferred to DES today) but as I said to the manager the AMES people are less than 5 feet across the floor from the WISE people. Couldn't they ask them if I was their customer before throwing the message in the bin? And the reception recorded messages are obviously not being listened to. She agreed with me that it was unfair for my benefits to be suspended as I had actually done what I was supposed to do. I'm glad that this opportunity to improve their service will be addressed by the manager. Despite the press reports and politicians, not all of us are slackers or avoiding appointments. If I do something wrong then fair enough, but I didn't and at nearly 60 I don't sit back and take it anymore.
9 years ago (21-09-2017)
Very unprofessional!!.have been ringing all morning to reschedule my appointment and it either rings through or they reject the call!!.VERY RUDE!!!!!!
8 years ago (12-03-2018)
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