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Westin

  1. Perth
  2. Perth Hotels

Reviews, get directions and contact details for Westin

Westin

About

Experience a relaxing getaway steps from corporate offices, shopping, entertainment, the picturesque Swan River, and tranquil gardens.

Address: 480 Hay St , Perth 6000, WA, AU
Phone: (08) 6559 1888
[email protected]
State: WA
City: Perth
Zip Code: 6000


Opening Hours

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

Update Info

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Reviews
I joined my husband on his business trip and loved this experience. The hotel is new, modern and very clean. The staff was excellent very attentive and friendly. The room was very big and the views were beautiful. The artwork in the hotel is stunning. The hotel is in walking distance to the big Hay street mall which has great shops. There is a few good restaurants nearby with a variety of different cuisines. It is clo6to public transport and there is a lot of parking nearby. My only complaint would be something that is just a personal gripe, when I used my credit card in the lounge I was asked and charged an extra percentage on my bill. Yes I know it is because the banks charge you as a company extra but I did not need to pay it in the restaurants by the hotel. Just raise you prices to accommodate the fee so that it reflects the charge. It detracts from the 5 star experience. We loved the hotel and will definitely go back. Rooms: Clean and spacious Nearby activities: Close to shopping mall Noteworthy details: Friendly staff
Not really what you expect from a 5-star hotel. 1. Our check-in time was supposedly 3pm, we arrive 1.5hrs later and the room wasn’t ready. Fine, we were happy to wait for a couple of minutes, I signed the hotel check in papers and kept my cool as they honoured my request to be placed in a high floor. I left to park, thinking the room will be ready - about 4:45pm, the room wasn’t ready, we were given drink vouchers so that we can wait in the lounge. We got called after a couple of minutes - finally, a room, to my surprise, 10 floors lower, at this point I was too tired to argue - feels like I was penalized for wanting to check-in even though this was hours after any standard hotel’s check-in time. You don’t get service like this even at a 3-star hotel ‍. 2. I clarified check-out time - my email reservation stated 12pm but I wanted to double check. I was told it was 11am, I said oh wait, I think it’s 12 and looked at my email. I was now given a “complimentary” 12pm check-out ‍. 3. Elevators are toooo slow for a new building, even late at night when you’re the only one around. 4. Buffet breakfast was okay - nothing spectacular. 5. The rest is what you expect for what you pay for - spacious room, comfy bed although my partner had a hard time sleeping with his pillows, good design but nothing to come back for. I’d much rather stay at the Ritz.
Absolutely 5 star experience. From check-in the staff are attentive, ensuring a pleasant stay. The breakfast buffet is excellent with a huge selection of food and Italian inspired cuisine. The rooms are large, comfortable and above all luxury. I feel like every dollar I spent to stay at this hotel was worth it.
With two grievances, this was a lovely stay. The room was generously sized, with good seating options to relax and to work. The bed was very comfortable - I was out like a light every night. Service was friendly and excellent. It had a number of eating and drinking options at the hotel itself and a good diversity of options near by. It was not noisy despite being close to the hospital or fire station. The two grievances were cleaning and the mini bar. Despite having a mini bar voucher and having my credit card details, there was nothing absolutely nothing in the mini bar, forcing me to pay $6 delivery fee if I wanted a simple drink or go out to find somewhere to buy a drink. Not great when you get into Perth late in the evening, as I did. As for cleaning, I cannot work out what the story was. When I checked in, one of the two bins had rubbish in it. They did not clean my room days because my privacy light was apparently on I made sure it was not on on the second day and had to speak to them - to their credit, they did service the room after I spoke to them. The next day, the rubbish bin was not emptied when the room was serviced. The toilet was not obviously dirty but, in the light, there looked like urine stains on the floor in front of the toilet and drip stains on the inside of the toilet cover. Hopefully, I just lucked out with my experiences with cleaning - for every other reason, I would stay here again.
Room was clean, modern and comfortable. Food is good. My parking ticket was double charged when existing car park, after i specifically asked about it. I understand a lot front staff are young and probably new hires due to Covid. But they need to be properly trained.Rooms: 5/5
Very new, room is huge very good value. The restaurant food is so delicious scallop, quail and ox tail must try ! But no elite member recognition such as welcome drink, fruit etc. Lounge has very limited snack but quiet. Love the modern design.
Nice hotel, really nice clean rooms and they are sound proof too so you can crank the music. The restaurant Gurum has an amazing buffet breakfast. However the room service was terrible, it took over an hour to get a cheese plate which was two small pieces of cheese and some crackers for $29. They failed to make the room up for us on our second night, we had to call reception just for some clean towels and toiletries, I expected a bit better than that for nearly $600 per night.
Nice large rooms with modern furnishings. The service was outstanding, staff were very friendly and very helpful. Best hotel I have stayed in Perth so far. Will definitely stay again - Thank you!
This hotel has the potential to be 5 star but the service and a few room features let it down. We stayed in a Deluxe Family room, which has a king bed plus a separate room tucked behind the bathroom with two single beds for the kids. The room itself was a wonderful size and the layout was great, especially with kids. Their room had a view to the river and its own TV. We loved the full height windows and view. The beds were comfy and there was also a couch in the room. The room had a deep bath as well as a shower. The breakfast included was great, amazing food and the service staff in the restaurant very good. The pool area is small but also nice, the pool is heated but only mildly. There is a heated outdoor shower to rinse and warm up in by the pool. The lobby and lounge area is gorgeous, would like to come back and have afternoon tea or drinks and relax in this area. Downsides were that the room could have been cleaner, there were flecks of chocolate on the table and the windows had hand prints and smudges on them. The room was booked for 4 but we were only provided with 2 towels and only 2 complimentary waters so had to call for extra towels and wait 1/2hr at least for them to arrive. Also ticked in the check in form that I'd like the newspaper in the morning but none was delivered so I called up and asked for one, was told it would be delivered but nothing had come by the time we checked out. The rooms also need a lamp or nightlight, at least in the family rooms so a light can be kept on for small children. If you're booking this room with kids I recommend you pack an LED night light. The lights in the rooms are too bright for the whole night even the reading light and if you leave a light on in the bathroom instead the privacy screen between the bath and main bed lets too much light in to the main room. The curtains can only be fully open or fully closed due to the electronics so you can't just let a bit of the night light in and deal with it that way. It's also weird that the toilet doesn't have its own light so at night you have to go in total darkness or have the whole bathroom light on just to use the loo! The bar fridge is empty no mini bar which is great if you want to bring your own drinks but if you dont then be prepared to wait more than half an hour for anything ordered via room service. Limited information was provided at check in as well, and I was only given extra information other than here's the room key, if I asked i.e where is the pool, where is breakfast. The hotel website has little information about parking options as does the email sent a couple of days before check-in about planning your visit. The things that let it down could be fixed with some extra care and attention, hopefully this hotel can sort itself out as it has potential. Until then it doesn't have the bang for the buck that you pay
Very new hotel. Great service and excellent breakfast buffet! I also want to thank the young doorman who was very proactive and helpful. Tip: the open air parking lot next to the hotel has excellent weekend rates! Though it was hard to find a space in the morning
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