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Virgin Active

  1. Frenchs Forest
  2. Frenchs Forest Private Members Club

Reviews, get directions and contact details for Virgin Active

Virgin Active

About

The best Health Club in the Northern Beaches.

Story

Virgin Active is a leading global health club with world class facilities, a fun and friendly environment with that great Virgin customer service and value for money.

Address: 16 Rodborough Rd, Frenchs Forest NSW 2086, Australia
Phone: (02) 9975 8600
ua.moc.evitcanigriv@shcnerf
State: New South Wales
City: Frenchs Forest
Zip Code: 2086


Opening Hours

Monday: 5:30 AM – 10:00 PM
Tuesday: 5:30 AM – 10:00 PM
Wednesday: 5:30 AM – 10:00 PM
Thursday: 5:30 AM – 10:00 PM
Friday: 5:30 AM – 9:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 8:00 AM – 6:00 PM

Update Info

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Reviews
The gym is extremely filthy. All they do is just wipe around, no proper cleaning. The showers needs a thorough cleaning. I’ve even seen mushrooms growing in it.nnThe sauna and cold plunge are constantly out if order. Additionally, the customer service is very poor. Always looking for an opportunity to rip you off.
By far the worst Virgin Active of all. No Stairmaster which is a joke for a gym that price and no response of my request if there are considerations of getting one.nOverall the yoga and pilates classes are way too easy and half the hairdryers are broken/there is often no soap left in the showers.nAs someone who used to go to the clubs in the city which are far better this branch is definitely not good value for money. Only good thing is the towel service.
Gym Equipment Graveyard - I’m guessing that every large gym chain must have a dumping ground for old gym cardio machines when they upgrade equipment at their larger gyms… Well… Virgin Active clearly employs Frenches Forest/ Northern Beaches as their dumping ground.nnI’ve been a VA member for 7 years and for the vast majority of that time I have used the city gyms that get well maintained and updated. which you’d expect for what VA charge unfortunately, enough is enough, i’m over rocking up to VA frenches forest and going from cardio machine to cardio machine with none of them working. I’ve spoken to them now several times at the desk and literally nothing has been fixed for months, in-fact, now you can’t find a machine where you can log on and it works correctly.nnTo be honest my issue isn’t the fact that the equipment is old OR the fact that every time it rains water leaks everywhere this never gets fixed OR the fact the body scan machine is broken, OR that the drinking water machine by the pool is out of order…. NOPE…. I can live with those issues, my main issue is the fact none of the cardio gym equipment clearly gets maintained, so it never seems to work… the whole point of a gym should be to have working gym equipment…nnSo my advice… if you’re thinking of joining VA and a city gym is going to be your main gym… VA is worth it. If you’re thinking of using VA Northern Beaches as your main gym and you want functioning cardio machines…. Don’t bother… look elsewhere.nnOn a plus the staff are all pleasant.
Excellent gym, pricier than others but with that there is less riff raff more equipment available to use, awesome personal trainers. The pool is great, so is the spa, cold dip pool and sauna. Classes are awesome for when you want to train but not have to think about a program. Absolutely love this gym over all the other gyms available. Been a member since it opened and will keep my membership moving forward. What you pay is what you get.
There are some aspects of this gym I truly appreciate, the different classes and the fantastic PT I have and the fact it is conveniently located are probably the only things keeping me from leaving.nnSet that aside and the gym is honestly abismal and just continues to decline.nn- [ ] All hand sanitiser stations seem to have been removed which just seems absurd in a gym of that size. You can now only sanitise your hands via the odd bottle dotted around/on the main desks.n- [ ] There is a mirror in the reformer studio that has been broken for at least a year now, yet they have put more mirrors up in the studio - why not fix the broken one first?n- [ ] The amount of old and broken gym equipment both upstairs, down stairs and in the reformer studio is just unacceptable. People are paying premium rates to use gym equipment that must be at least 10 years old!n- [ ] Broken gym equipment takes forever to be repaired. The standing adductor for example has been broken for over a month now with nothing done. The seated leg extension has recently broken so am expecting the same slog of time here for it to be fixed.n- [ ] The sauna and plunge pool facilities are frequently out of order with zero communication given, meaning people waste a journey only to find out at reception. They have sporadically communicated it’s out of order, but not each and every time it happens.n- [ ] The parking is often atrocious with it impossible to find a park.n- [ ] The gym floor itself is becoming more and more crowded with it often impossible to get on any of the machines.n- [ ] Classes are often impossible to book unless you book a week in advance.n- [ ] The gym is so unflexible with scheduling a freeze/pause period. It has to be within their set periods. I know for a fact that other gyms allow you to pause based on your preferred dates.n- [ ] The care and upkeep of this gym just seems to have fallen away, it’s turning in to a graveyard of dead gym equipment and griminess.n- [ ] The problem is if they are to improve any of the issues, it will mean a price hike, even though it is what people should be getting in the first place.n- [ ] The grid has been placed right in the middle of the main gym floor, it’s unpleasant and so loud, this should be placed to the side or within its own roomn- [ ] Classes need to be better staggered to avoid the sheer chaos that can take place in the car park and lift actually trying to get in to the gym.
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