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VicRoads - Carlton Customer Service Centre

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VicRoads - Carlton Customer Service Centre
"VicRoads Customer Service Centre - Carlton"
Address: 459 Lygon St, Carlton VIC 3053, Australia
Phone: 13 11 71
State: Victoria
City: Carlton
Zip Code: 3053


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
“It’s easier than ever to do it online” << not quite yet. I couldn’t pay for registration transfer online and had to come to here. When seller transfer rego to my name I got notification, accepted it & upload rwc and when it come to paying the system says it’s all good an no payment is needed. 2 days later i got another notification saying i should pay otherwise registration will be suspended. I can’t see any option to do that step online in my vicroad account. It seems to be only done in branch or mail. I should get reimbursed for this inconvenience. However, good experience here. My concern is online. In response to your reply: I’ve contacted the number mentioned and was connected straight away but it looked as i was in wrong department so i was transferred to other department with waiting time 22 min. My suggestion is to offer call back. In regards to message us form, i did 3 times with no luck. Check my last one 502515531 my suggestion here is to make messaging more convenient so i can just reply to email instead of filling the form over & over again. Good IT guy is needed here to fix those technical issues. Thanks
I love everything about this branch. Starting from the staff meeting me at the front entrance - very nice and friendly. I had my driving test here and it was top notch experience. My officer was August. He was super friendly and did everything for stress free experience. Good jokes, nice attitude, simple and clear instructions. Carlton area might be complicated for drive test due to multiple road signs, tram lines, busy traffic. However, I totally liked my drive test here. Highly recommend this branch, very professional and friendly team.
Jess was my test assessor for my overseas license conversion road test. The very first interaction he made sure to calm my nerves and explained the process so very well. A thorough professional and a wonderful assessor. VicRoads is lucky to have test assessors like him. I wish him and Carlton VicRoads all the very best.
Jess was my assessor for my VicRoads Driving Test in Carlton. He was incredible! Instantly calmed my nerves when I first met with him to get the paperwork done and once in the car gave the most clear, succinct and easy to follow instructions. Such a nice person, with warm and caring energy. I had heard some horror stories with driving assessors at Vic Roads from friends but he was so kind and thorough. Thanks so much Jessi you are a legend, was grateful to get you!
I had my driving test at VicRoads Driving Test in Carlton. The assessor was so nice and gave me clear instructions to follow. The test started on time and went smoothly, and they were so quick in finishing paperwork. It was incredible! The staff were all friendly and they were there to help me with questions.
Today I had the privilege of having Lisa for my driving test. Her communication of what I was to do was perfect and she was very pleasant to deal with and had excellent customer service skills at the counter. I was greeted with a friendly smile and attitude and immediately I felt much less nervous and anxious about the upcoming driving test which I was rather stressed about it she is an asset to your team Vic roads!
Great experience with driving test. Susan was my examiner and she did a great job by giving very clear instructions. Don’t be nervous, they are great at their job and all the best if you have any test in future.
Today I took my driving test with Amy. She was super nice and made sure to calm my nerves. She was very professional and gave me clear instructions. Thank you for making this stressful experience much more bearable.
AMAAN DRIVING SCHOOL is the name you must looking for if you wanna pass your driving test at the first attempt. Amaan knows all the tips and tricks that will raise your confidence and your awareness on what need to be done during the day of your test. 100% recommended
Great friendly staff. Did themselves proud. Absolutely nothing was too hard to help with the customer's visit. I'm surprised they didn't ask me if I wanted Tea and Bickies. They did an excellent job!
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