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VicRoads - Carlton Customer Service Centre

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VicRoads - Carlton Customer Service Centre
"VicRoads Customer Service Centre - Carlton"
Address: 459 Lygon St, Carlton VIC 3053, Australia
Phone: 13 11 71
State: Victoria
City: Carlton
Zip Code: 3053


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Recently I got my drive test with an amazing examiner Martin, he is nice and professional, help me to calm and relax that i can enjoy my journey confidently. Most importantly, I finally got my full license. A huge thank you for making my driving test such a great memory,I couldn’t have asked for better support!nHighly recommended – 11 out of 10
Aman, the customer service officer, did not provide proper information about alternative ways to support customers. He also told the person who helped me to ‘shut up,’ which was inappropriate. Fortunately, that person still assisted me in resolving the vehicle registration issue.
I had a great experience doing my drive test at VicRoads Carlton. August, my licence testing officer was polite, friendly, and helped me stay calm and relaxed before and during the test. His clear, calm instructions made the process much easier. After the test, he not only informed me that I passed but also provided valuable feedback on my driving. The entire experience was very pleasant!
Martin was the instructor for my test, gave clear instructions and was attentive and made sure I was calm. I really appreciated it, especially coming from another testing centre Mitcham where the instructor would constantly sigh, click her tongue, roll her eyes and raise her voice. Thank you Martin for your patience and care!
Just came in to update a driver's license and had a mix up with a booking. The girl at the front that directs people where to go was incredibly rude and blunt to the person in front of us and was equally rude to us as well.nnI know things can happen but she was very condescending and abrupt, pretty disappointing for a government department.nnShe should consider some other job where being kind and dealing with customers isn't something that is part of her job description.
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