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V-ZUG Australia Pty. Ltd

  1. East Kew
  2. Loganholme Furniture Store

Reviews, get directions and contact details for V-ZUG Australia Pty. Ltd

V-ZUG Australia Pty. Ltd
"Driven by design, innovation, sustainability and commitment, V-ZUG offers premium lifestyle solutions for your home. Made in Switzerland since 1913.Our range in can be experienced in Australia through our exclusive partner Winning Appliances with showrooms in Melbourne, Sydney, Brisbane and Perth. Winning Product Experts can introduce you to V-ZUG, assist with product information and selection and support with purchases.Our V-ZUG Melbourne Studio is open by arrangement only."
Address: 2/796 High St, East Kew VIC 3102, Australia
Phone: (03) 9832 7500
State: Victoria
City: East Kew
Zip Code: 3102


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Would highly not recommend!!!! Had to wait 4 days to get a technician out to inspect the gas cooktop. Then was quoted another week to return for repairs, parts were in stock tho. Called up and complained about this. Came out for repairs and could not fix the gas cooktop with the recommended parts. Now waiting on an outcome as to what will happen moving forward. Left stranded over another weekend with no way to cook. Lack of care for the customer! Stay away from this brand and look elsewhere!!!!!
Extraordinary customer service. I received a response to my online query/report instantly. Within 24 hrs, their dedicated repair person Michael from Paragon Trade Services P/L contacted me and came out to assess the problem and give us a quote. The quote was for nearly $1,000 to repair one of the cooking zones. He had to order the parts. Within 2-3 days he came out to install the new parts. To our greatest surprise, he advised that V-Zug had approved the repairs at no cost to us as a "goodwill" gesture. We purchased the unit approx. 3 years ago, therefore there was no guarantee on it anymore. Michael was extremely polite and professional. Overall, a very nice experience, top quality service. The fact that they did not charge for the repair was just icing on the cake. Thank you, V-Zug!
Nice people but you can wait and wait for parts to arrive on a ship from Sweden with no timeline indicated. Customer support people are very pleasant, engineer was nice chap but it's been 2 months waiting and wondering. Part arrived and vzug replaced anc repaired at their cost.im one happy camper. We cam have a roast!!
We purchased 2 V Zug ovens from E and S trading Melbourne based on the salespersons personal experience and then our own research. We have recently completed an architectural build in regional Victoria 2 1/2 hours out of Melbourne. The ovens look great. We have had a warranty issue then our electrician damaged one of our ovens! Both times the service technicians have been absolutely outstanding with their response and willingness to fix the ovens despite the tyranny of distance. We are so delighted that we went with this brand. Nicolette and Mark Forbes
i bought a steam oven a year ago and absolutely LOVE it - how did I ever manage without one. The "on" button developed a slight crack - I phoned V-Zug on Tuesday and after a friendly, efficient chat was promised 2 !! replacements. Sure enough, today my parcel arrived with the promised goods. What wonderful service Thank you FB
On installation of the cooktop it was dropped. The glass top was smashed and loosened the interiaior fittings. They quoted to fix it but discovered it could not be fixed. They replaced it with a new unit at the quoted to repair price. They where very helpful and provided a quick turn around.
Induction cooktop broke 4 months after installation. Four phone calls over the course of a week before anyone made a time to come out and look at it. Then the guy said we needed new parts, it would take 5 business days for them to come in and he would call us. Two weeks later no action and once again I am chasing them to fix my broken stove.
OMG. Love these people and outstanding service. They've really gone.the extra mile and we're now grateful customers
Its a chefs hat plus experince and their appliances turn a meal into a michelin star dining event
Absolutely state of the art appliances that make cooking easy. Great Swiss company
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