Tunstall Healthcare

Recently had 2 experiences with Tunstall concerning my 93 year old Dad. The two different members of staff I dealt with, NATASHA in Brisbane and LISA in New Zealand, were both absolutely excellent!!! They were both so kind, calm and reassuring. They kept me updated frequently throughout the two situations. Just one suggestion... Could the personal alarms possibly be fitted with a louder volume speaker and/or an alarm for the wearer to hear? Despite wearing hearing aids, my Dad is still very hard of hearing. The second time Tunstall received an alert following him pressing his personal alarm was actually by mistake but he didn't hear the Tunstall staff member calling him via the alarm to see if he was conscious. Consequently, he received a surprise visit from 2 Paramedics in their ambulance! Thank you again to those 2 wonderful ladies!!!

We started with a personal alarm from a different company - the one recommended by a famous testing magazine. The first unit lasted 13 months, the second we gave up. These egg-shaped devices' batteries never lasted a whole day and relied on dialling our family. We then went to Tunstall and what a difference. The devices we ended up with two types out of excess caution after a fall worked faultlessly almost - see below and are a step up in quality of machine and sound/reception. The biggest difference is having the call centre. Always happy to take a test call. Experienced with aged care they have the skills and patience and phone manner to help Mum. That is worth gold, but something you cannot express in a brochure. I have often heard that you can tell a good company, not by being faultless, but by how they react when things go wrong. The charger on the desktop unit was faulty, meaning the red light was flashing, and the unit verbally gave a fault alarm impressive . The call centre was also notified. With no working charger the unit had 2 or 3 days of battery. They not only sent a replacement power supply without delay or much explanation needed but they also offered to set up regular "welfare calls" just to check mum was ok. WOW! that is five stars. Do not hesitate to choose Tunstall. If you do and really are not happy, then I am prepared to give you a refund myself. That is how happy I am.

Fantastic monitoring centre staff that are always so helpful and patient. Definately recommend Tunstall for home monitoring