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TradeTools

  1. Nambour
  2. Nambour Hardware Store
  3. Nambour Store

Reviews, get directions and contact details for TradeTools

TradeTools
Address: 7 Mitchell St, Nambour QLD 4560, Australia
Phone: (07) 5441 2800
State: Queensland
City: Nambour
Zip Code: 4560


Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
I went in to purchase a pressure washer and surface cleaner earlier this week. Having seen the cost to hire one for a day I decided to buy one. I had done some research however, upon chatting to the sales person, he explained that because we were on tank water, the flow from my pump would not be sufficient to run the one I had in mind. He was very knowledgeable, took the time to find out what I was wanting to use it for, and recommended a different surface cleaner attachment. Excellent customer service, great product knowledge and advice, friendly and helpful. And even better, the surface cleaner I had in mind was $599, however the one recommended by the sales person was only $125. It has exceeded my expectations, done a magic job and already paid for itself. Winning! Highly recommend Trade Tools, Nambour.
I had a terrible experience with TradeTools due to their unreliable delivery and complete lack of customer service.nnDespite multiple emails emphasizing the importance of timely delivery, my order arrived one day early and one unit was missing. I was assured it would be delivered the next day—but it never arrived. As a result, I had to leave the job site, find another supplier, and pay more to complete the job. This was particularly frustrating since I traveled from Sunshine Coast to Sydney specifically for this project - and they knew it!nnTo make matters worse, I sent six yes = SIX follow-up emails requesting an simple answer and was completely ignored. When I finally received a call, the director initially tried to shift the blame instead of taking responsibility. It was only after I expressed my deep disappointment—especially because I have a customer service background—that an apology was given. But at that point, it felt insincere and too little, too late.nnTo add to the unprofessionalism, I requested that the director send me his email address for reference. He responded by sending me a completely BLANK email—no further apology, no resolution, nothing. That spoke volumes about how little they value their customers.nnTheir only offer was a discount on a future order—but honestly, what future order? After this experience, I wouldn’t trust them again.nnUnreliable, dismissive, and unprofessional. I do not recommend them at all.
I imagine Trade Tools is a great MAN's store, but not very cultured. I bought a weldclass combo kit in February for my son, and was treated rather unethically poorly by staff who tried his hardest to belittle me with specification talk about amps and watts. I bought the welder, but definitely won't return for a second round of humility. Grow up.
Came in yesterday to spend quite a bit of money took me two hours to get to the store via bus so i was commited. and the guy with the short hair just seemed very uninterested in helping me i had a couple of questions regarding a specific productline and was made to feel my presences in the shop was unwelcome and my brief enquiring was some how putting him out. He couldn't wait to get away. I feel he should persue a different career retail isn't for him. Im a very friendly approachable person and i dont appreciate being made to feel like a fart in a lift just for existing and trying to conduct business with a company. That was my first and last visit to the store.
I lost my invoice from a week and a half ago. I wasn't even a member and Luke was able to find it for me on the system. I'm extremely happy with the service !
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