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Tommy Tu Nail & Beauty Salon

  2. South Australia Beauty Salon

Reviews, get directions and contact details for Tommy Tu Nail & Beauty Salon

Tommy Tu Nail & Beauty Salon
Address: Shop 11/Adelaide Central Plaza 100 Rundle Mall, Adelaide SA 5000, Australia
Phone: (08) 8232 3322
State: South Australia
Zip Code: 5000


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 11:00 PM

Update Info

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Reviews
Really shocking service and ridiculous pricing was my experience today at Tommy Tu Modbury. First they charged me an extra $5 just to remove my old shellac! The ‘deluxe’ pedi the gentleman provided consisted of a luke warm water soak in a foot bath where you could feel dead skin or dirt under your feet. A rough cuticle clean with bonus bleeding on my big toe. Then a scrub with a brush which took all of 10 seconds each foot. I asked him to do my heels and he said that was an extra $10 which I thought was ridiculous but agreed to, not to make a big deal out of it. Then he brushed my dead skin off with the large kabuki brush he was sharing with the person next to us! My manicure he skipped entirely and just slapped the shellac on my finger nails leaving a very sloppy finish as in the photos provided. When I questioned the extra $5 for shellac removal they said it’s their new policy. Well my new policy is to never go there again!
We had an absolutely horrendous experience at this nail salon yesterday. We had an appointment booked for 2:30 PM and ended up leaving at almost 4:00 PM with no nails done! The service was beyond terrible. Despite having a booking, we were left waiting for an hour and a half without any apology for the delay. When we first arrived, they started our nails just enough so that we couldn't leave, then left us sitting there until 4:00 PM without making any further progress. They kept attending to walk-ins who arrived after us, which is incredibly unprofessional and disrespectful. The staff were extremely rude and didn't even apologize for their appalling behavior. After numerous conversations trying to get some service, they still made us pay full price for one service and 70% for the other, even though they barely did anything. It was clear they had no intention of providing proper service. The whole experience was disgusting and we would not recommend this place to anyone. Avoid this salon at all costs!
I had an extremely horrible experience in this nail salon, I went there to do ombré nails. Firstly one lady told me price is 70$ and while doing my nails, she told me charge is 75$. I told her that other lady told me 70 but she denied and talked rudely. I was not happy with the result even after paying more than the other salon but I left it. After some days, my nails were hurting too much because of the hard glue, I was in overseas so couldn’t removed it but when I came back and went there to remove it, again she charged me 10$ just to remove 5 nails as other 5 was came off and my real nail were broken. Extremely bad service and rude staff.
The nails and the finish was beautiful. I was very happy with my experience. The lady was also really lovely. The only thing I didn’t like was some of the nails were a little crooked, but apart from that, she did it really quickly really well and I love the finish and they’re really clean. Definitely recommend here
Yesterday was an absolute nightmare at this nail salon. We had an appointment for 2:30 PM and didn’t get out until almost 4:00 PM—with no nails done! The service was a joke. Despite having a booking, we sat there for an hour and a half with zero apology for the wait. They started on our nails just enough to trap us, then left us sitting there until 4:00 PM without making any progress. Meanwhile, they kept helping walk-ins who came after us. That’s beyond unprofessional and downright rude. The staff’s attitude was terrible. They didn’t apologize once for their horrible behavior. After numerous conversations trying to get some service, they still charged us full price for one service and 70% for the other, even though they did almost nothing. They clearly had no intention of actually doing our nails. The whole experience was disgusting, and I wouldn’t recommend this place to anyone. Stay far, far away from this salon!
Poor service. Made me wait for almost 30 minutes and we’re attending to people who came after me! I wanted to do only pedicure and shellac polish on my natural nails. I told this very clearly to the girl who did my nails. She dipped my nails in cold water and claimed to have done manicure! Also the nails are shaped very uneven. She applied color very thin and light that I can see my nails through! Nothing close to the color I chose, which looked very bright and beautiful! Charged me for manicure that I didn’t get done. Very poor attitude! I had to repeatedly tell her to do it darker!
Wedding nails - thank you to the lovely women at Tommy tu for doing my wedding nails. The attention to detail was incredible and they did everything to perfection. Extremely happy and grateful for the service this morning. They really went above and beyond to make my nails and toenails perfect for my wedding. Will be going there for all future event. Highly recommend.
TERRIBLE AND DIRTY. The pricing is over priced for the work and service that is given. All of the “fresh towels” are dirty and the whole place looks like it hasn’t been cleaned in 2 weeks. any design done looks like it’s been drawn by a child. I paid $60 for this terrible French tip, and complained multiple times whilst they’re were doing it and they did nothing, they threatened to call security when I said I was not happy and didn’t want to pay full price. I do not recommend
I’ve come here quite a few times and have never been 100% happy but last time was the last time I’ll ever go. Vy did my nails and she always does a pretty average job but this time was definitely the worst. I asked for clear acrylic with tips. What I got was pink SNS with the previous acrylic not being removed correctly and discolouring as the week went on. Luckily they didn’t last more than a week before they cracked off.
First time ever getting my nails done and I don’t regret choosing this place to do them. The staff were lovely and my nails look exactly how I wanted them to. Definitely would recommend this placeServicesAcrylic nails, Pedicure
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